Process Improvement, Project Manager

Process Improvement, Project Manager plays a critical role within the Operations organization at KPI Solutions, driving visibility, consistency, and scalability across the company’s delivery and operational execution. This individual contributor role is responsible for partnering closely with Scheduling, Project Management, and functional leaders to develop dashboards, reporting, and operational insights that provide clear visibility into project schedules and delivery performance.

In addition, this role leads the design, implementation, and continuous improvement of core operational processes and tools that enable KPI Solutions to scale efficiently while maintaining predictable execution. The Operations Excellence Lead serves as a cross-functional partner and change agent, translating data into actionable insight and processes into consistent execution across the organization.

• Develop and maintain operational dashboards and reporting that provide visibility into project schedules, delivery performance, resource utilization, and key operational KPIs.

• Partner closely with the Scheduling function to ensure project schedule data is accurate, standardized, and effectively leveraged for operational insight and decision-making.

• Define, document, and standardize core operational processes across the organization, including project planning, execution, handoffs, and escalation workflows.

• Identify inefficiencies, gaps, and risks within existing operational workflows and recommend scalable, practical improvements.

• Design and implement operational tools, templates, and frameworks that support consistent execution across projects and teams.

• Support leadership by translating operational data into actionable insights, trends, and recommendations.

• Establish and maintain operational governance standards, including metrics definitions, reporting cadence, and process ownership.

• Facilitate cross-functional alignment by clarifying roles, responsibilities, and expectations across Operations, Delivery, Scheduling, and other functional teams.

• Support change management efforts by driving adoption of new processes, tools, and reporting standards across the organization.

• Continuously evaluate operational performance and lead continuous improvement initiatives to enhance efficiency, predictability, and scalability.

• Travel required, up to 10–15%.

• Lean, Six Sigma, or continuous improvement certification preferred.

• Experience with Microsoft 365 – Office Applications.

• Strong organizational skills with high attention to detail and follow-through

• Bachelor’s degree in business, Engineering, Operations Management, or related field; equivalent experience considered.

• 7–10 years of experience in operations, operational excellence, PMO, delivery operations, or consulting environments.

• Strong understanding of project delivery models, scheduling concepts, and operational workflows within a services or project-based organization.

• Demonstrated experience building dashboards and operational reporting using tools such as Power BI, Excel, Smartsheet, or similar platforms.

• Proven ability to design and implement cross-functional processes that drive consistency and scalability.

• Strong analytical and problem-solving skills with the ability to translate complex data into clear, actionable insights.

• Excellent communication and collaboration skills; able to influence stakeholders without direct authority.

• Ability to operate independently in a fast-paced, evolving environment while managing multiple initiatives simultaneously.

• Experience working closely with project management, scheduling, and delivery teams.

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Health Care Concierge Service

• 401(k) Retirement Plan (Pre-tax & Roth)

• Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability

• Voluntary Life & AD&D Insurance

• Voluntary Accident, Critical Illness & Hospital Indemnity Insurance

• Pet Insurance

• Milk Stork Program

• Wellness Program with gift card redemption and wellness challenges

• Paid Time Off (Vacation, Sick & 10 Holidays)

• Training & Development
  KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.