Drive customer adoption of Vena Copilot through workshops, guided onboarding, and playbooks. Diagnose adoption blockers, surface product feedback to Product and Engineering, validate improvements with customers, track usage patterns, and enable GTM teams while building AI success stories and improving trust in AI features.
This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.
Vena is redefining how organizations plan, analyze, and operate through its AI-first Microsoft-native Orchestrated Performance Management Platform - connecting planning, reporting, and execution across Microsoft’s data and analytics ecosystem. We are hiring an Product Adoption Lead to drive meaningful adoption of Vena’s AI features across our customer base.
This role is responsible for turning AI from a feature into a daily workflow by engaging directly with customers, identifying adoption blockers, and enabling repeat usage. Success in this role directly impacts product perception, usage of AI, and Vena’s positioning as an AI-native platform.
This role reports directly to the Senior Director, Product Management.
Vena is redefining how organizations plan, analyze, and operate through its AI-first Microsoft-native Orchestrated Performance Management Platform - connecting planning, reporting, and execution across Microsoft’s data and analytics ecosystem. We are hiring an Product Adoption Lead to drive meaningful adoption of Vena’s AI features across our customer base.
This role is responsible for turning AI from a feature into a daily workflow by engaging directly with customers, identifying adoption blockers, and enabling repeat usage. Success in this role directly impacts product perception, usage of AI, and Vena’s positioning as an AI-native platform.
This role reports directly to the Senior Director, Product Management.
How You'll Make an Impact
- Drive hands-on customer adoption through Product workshops/clinics, and guided onboarding efforts to increase repeat usage of Vena Copilot
- Identify and resolve real-world adoption blockers (accuracy gaps, UX friction, data/model issues) and partner with Product and Engineering to surface structured, actionable feedback from customers
- Validate product improvements with customers and ensure issues are fully closed-loop
- Work closely with Marketing to build customer proof points, case studies, and referenceable AI success stories
- Enable Sales, Customer Success, and Partners with adoption playbooks and best practices
- Track and analyze usage patterns to proactively intervene where adoption stalls
- Help define what “successful AI usage” looks like across different customer segments
- Contribute to improving trust and perceived accuracy of Vena Copilot through real usage
We'd Love to See
- 2–5 years experience in Customer Success, Solutions Consulting, Product Ops, or similar
- Strong customer-facing skills (training, facilitation, troubleshooting)
- Ability to diagnose problems (not just report them) and drive resolution
- Comfortable working in ambiguous, fast-evolving product environments
- Strong communication skills, able to simplify complex concepts into practical workflows
- Data-driven mindset – able to track usage, identify patterns, and act on insights
- Experience with Excel-based workflows or FP&A tools is a strong asset; Vena knowledge is strongly preferred
- Ability to work cross-functionally with Product, Engineering, and GTM teams
- Bias for action and ownership – operates with urgency and accountability
- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
- Experience working with AI/ML-powered products preferred
- Familiarity with analytics, reporting, or planning workflows preferred
- Exposure to SaaS adoption or product-led growth environments preferred
Base salary range: $133,280 - 180,320 CAD
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
*Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.
About
At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation 🌱 Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity. We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it 🚀Why Choose Us:💰 CompensationWe offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.🎓 Personal Growth & LearningLevel up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!🧘♀️ Health & WellnessYour well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.🌍 Global ReachVena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!🌴 Time OffRecharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.🏡 FlexibilityWe embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.✨ AI-Powered InnovationAt Vena, we don’t just keep up, we're leading the way! 🚀We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion innovative solutions that drive impact.By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.While every hiring decision is made by people, we may use AI to support application review.👉 Check us out:▶️YouTube💼 LinkedIn🔗GlassDoor* Vacancy Disclosure: Unless otherwise stated, all job postings on our careers site are for existing vacancies. Where explicitly stated, certain postings may be for anticipated vacancies that we expect to open in the near future.
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