Product Engagement Lead

Squarespace’s Channel Partner team drives growth through a network of creative professionals and agencies who use our platform to create online presences for their clients. We execute on our mission through our world-class partner program, Squarespace Circle, and by providing products and experiences that support, empower, and complement our 100,000 partner community. We're seeking a Product Engagement Lead to deeply understand our partners' needs and the market landscape, and help ensure Squarespace develops empowering products and experiences for partners.

You will work hybrid in our NYC Headquarters office and report to the Senior Team Lead, Channel Partner Program.

• Drive the development of a long-term pro user product vision that aligns with the pro user business strategy 
• Develop and socialize qualitative and quantitative insights to internal stakeholders (including executives and cross-functional partners on a regular cadence.
• Partner with cross-functional product teams in the development of product roadmaps that are informed by the voice of our partners and support our business goals
• Coordinate rollouts of in-development and new features in partnership with product and engineering teams and manage change communication and community support for changes to custom code
• Ensure that we have consistent access to current user insights through community surveys, analysis of forum discussions, triage of feature request boards, competitive research
• Collaborate with Business Development and Product teams to develop a pipeline of official  Extensions
• Lead the creation of a developer education curriculum, with the goal of increasing API adoption by a target amount.
• Provide insight into partner experience with the product to inform  GTM strategies

• 3+ years of experience in a product engagement, product management, developer advocacy or other technical role focused on channel partner or developer/professional user ecosystems
• 2+ years of experience in communicating technical information for non-technical audiences
• Proven ability to partner with cross-functional product teams to build a long-term product vision, translate the voice of the customer and business goals into data-informed roadmaps, and secure buy-in for complex projects.
• Expertise in developing and managing feedback loops, driving the collection and systematic analysis of data regarding product usage, user sentiment, and business metrics to extract actionable insights and competitive intelligence
• Proven track record in technical community management or developer relations, including managing expectations and providing support during platform changes

• A choice between medical plans with an option for 100% covered premiums 
• Fertility and adoption benefits
• Access to supplemental insurance plans for additional coverage
• Headspace mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• Pretax commuter benefit
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)
• Dog-friendly workplace
• Free lunch and snacks
• Private rooftop
• Hack week twice per year

The base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.squarespace.com/about/careers.

Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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