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Artificial Intelligence • Machine Learning • Mobile • Social Impact • Software • App development
Lead design and operation of a centralized Trust & Safety knowledge management program: governance, platform selection/configuration, taxonomy and information architecture, version control, access controls, feedback systems, change management, metrics, and continuous improvement to keep policy, SOPs, and guidance aligned.
Top Skills:
CmsGuruNotionZendesk
Artificial Intelligence • Machine Learning • Mobile • Social Impact • Software • App development
The VP of Product, Trust and Safety will lead T&S product strategy, manage a team of product managers, drive delivery efficiency, and promote responsible AI use while collaborating across departments to innovate and improve safety features.
Top Skills:
AIMachine Learning
Artificial Intelligence • Machine Learning • Mobile • Social Impact • Software • App development
Lead and scale the Talent Acquisition organization: set strategy, workforce planning, TA operations, data-driven forecasting, TA technology direction, employer branding, and stakeholder advising while coaching leaders and driving recruitment excellence.
Hinge is the dating app designed to be deleted
In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.
About the Role
We’re seeking a Product Insights Specialist to lead user testing, triage and respond to feedback from daters, and evaluate the performance of AI-powered product experiences. You’ll work closely with Design, iOS, and AI Product Management to ensure user signals are clearly captured, investigated, and translated into actionable insight.
Responsibilities
- Conduct testing sessions with real daters, collecting structured and unstructured feedback on product experience
- Monitor how users interact with AI-powered features, flagging content mismatches, logic issues, or confusing outputs
- Identify trends in user behavior and pain points across the app, and summarize key insights for cross-functional partners
- Communicate directly with daters to gather feedback, clarify issues, and close the loop where appropriate
- Prioritize and escalate product experience issues, collaborating with iOS, Design, and AI PMs to guide iteration
- Maintain systems to organize, track, and share feedback and testing insights across build, launch, and post-release phases
What We're Looking For
- 3+ years in user-facing roles focused on customer experience, product insights, or feedback analysis in consumer tech
- Strong communicator with experience engaging directly with users and translating feedback into actionable insights
- Skilled at recognizing experience gaps, usability issues, and quality breakdowns in complex or AI-powered features
- Organized and detail-oriented—able to manage continuous input streams and keep feedback loops running smoothly
- Comfortable working across functions and timelines—especially in dynamic, iterative environments
- Motivated by improving real-world user experiences through clarity, empathy, and informed decision-making
As a member of our team, you’ll enjoy:
401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.
Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.
Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)
Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.
Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.
ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.
At Hinge, our core values are…
Authenticity: We share, never hide, our words, actions and intentions.
Courage: We embrace lofty goals and tough challenges.
Empathy: We deeply consider the perspective of others.
Diversity inspires innovation
Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.
#Hinge
Hinge New York, New York, USA Office
Our office is located in the beautiful Meatpacking district. We're steps away from the Whitney Museum of American Art and the High Line and near Chelsea Market. You'll not only fall in love with us, but with our office.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
