Product Manager, Cardholder Experiences

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Product Manager of Cardholder Experiences do at Fiserv?

As a successful Product Manager of Cardholder Experiences, you will ensure that Fiserv delivers best-in-class software solutions to enable our clients to quickly and effectively provide account management services to their cardholders. In this role you will ensure our solutions maximize revenue and improve operational efficiency through charting and executing on the product roadmap, business plan and commercialization of our product suite.

What you will do:

• Manage and deliver the product roadmap execution plan and strategic initiatives to drive the enhancement and development of our cardholder management solutions leveraging market trends, client/consumer focused design thinking, compliance requirements, and client feedback.

• Partner with technology teams to design SDKs and frontend modules that are secure, scalable, and easy for financial institutions to integrate.

• Work closely with financial institution clients to understand their digital transformation needs and align solutions accordingly.

• Coordinate with design teams and technical partners to ensure seamless user experiences and strong developer documentation.

• Define success metrics and monitor adoption, usage, and customer feedback to drive continuous improvement.

• Develop expertise in the intricacies of our product's technical aspects, including client application onboarding, API integration, and troubleshooting.

• Work as the primary interface between the product and technology teams to analyze and validate business requirements and help define functional solutions.

What you will need to have:

• 5+ years of experience in product management or management consulting.

• 3+ years of building SDKs, APIs, or micro frontend modules for B2B integration.

• 3+ years of experience years of experience in the financial services industry.

• Strong ability to translate complex business needs into technical product requirements.

• Familiarity with agile development methodologies.

• Strong communication skills and ability to present to both technical and non-technical audiences.

What would be great to have:

• Knowledge and experience of product management best practices spanning product development, product management, pricing and go-to-market.

• Experience reviewing the technical components of products/applications, root cause investigations, and discovering new ways to improve product performance and processes.

• Experience managing clients in the financial services industry.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

The successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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