Own product strategy and roadmap for digital engagement, manage end-to-end digital experiences, define and track KPIs, leverage data and AI for personalization and automation, translate business needs into user stories and acceptance criteria, partner with design and engineering in agile delivery, run experiments (A/B tests), and monitor post-launch performance to iterate and optimize.
Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Own product strategy and roadmap, aligning initiatives to business goals, customer needs, and performance insights.
- Manage end-to-end digital experiences, identifying and prioritizing improvements that enhance usability, conversion, engagement, and efficiency.
- Define and track key performance metrics (e.g., adoption, conversion, activation, engagement, satisfaction) and use data to inform decisions.
- Leverage data and AI-driven insights to identify opportunities for personalization, automation, and improved customer outcomes.
- Translate business needs into product requirements, including user stories, acceptance criteria, and backlog prioritization.
- Partner with technology and design teams to deliver high-quality, scalable solutions in an agile environment.
- Drive ongoing optimization, including experimentation (A/B testing), iterative improvements, and continuous learning.
- Collaborate across stakeholders to ensure alignment with business, regulatory, risk, and operational requirements.
- Act as the voice of the customer, ensuring solutions are intuitive, integrated, and aligned to customer expectations.
- Evaluate emerging technologies, including AI and automation capabilities, to enhance product functionality and operational efficiency.
- Monitor product performance post-launch, identifying issues, risks, and opportunities to improve outcomes.
Required Skills:
- Ability to prioritize and manage workflow.
- Ability to work in a team environment.
- Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Be an expert with respect to the competition.
- Demonstrate the ability to interact and cooperate with all company employees.
- Excellent written and verbal communication skills.
- Expertise using Microsoft Office applications.
Required Experience:
- High School or GED and a minimum of 5 years in product management, product development or product ownership.
Demonstrated experience managing end-to-end product lifecycle.
Preferred Experience:
- Business degree in Business, Design, Technology, or related field.
- Background in service design, journey mapping, or design systems.
- Familiarity with AI-enabled products and responsible AI design principles.
- Experience working across digital and assisted channels.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
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