Product Manager - Fan Experience

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.  

The Role

AXS is looking for a talented and motivated professional to join our Product Management team as a Product Manager. In this role, you will be responsible for managing the entire product life cycle for certain product(s) from planning to execution in support of organizational strategy and objectives. This role will collaborate with cross-functional teams to ensure the timely and successful delivery of high-quality products that meet business needs. You will play a critical role in supporting the execution of Consumer product squads - helping lead sprint ceremonies, manage ticket writing and prioritization, and handle day-to-day team and stakeholder requests.

What You’ll Do?

· Own the day-to-day execution and delivery support for agile squads, including leading sprint ceremonies (standups, planning, grooming, reviews, retros).

· Write and prioritize Jira tickets to maintain a healthy and well-organized backlog; ensure timely grooming and delivery readiness.

· Manage intake of questions, blockers, and daily operational needs from Engineering, QA, and cross-functional partners to unblock progress.

· Drive continuous improvement within the squads by designing and implementing systems & processes, measuring objectives, and driving team cohesion.

· Build and maintain detailed functional specifications, process maps, and user stories to guide product development.

· Gather and synthesize detailed product requirements that align to product roadmaps, for review and approval from stakeholders.

· Support the product development and management cycle for certain product(s).

· Work closely with engineering, design, data analytics, and client success teams to deliver products that align with business goals.

· Define and track product KPIs to support performance reporting, identify blockers, and recommend incremental improvements.

· Implement a test-and-learn framework to iterate on product capabilities, from MVP to scalable solutions.

· Stay informed about industry trends and emerging technologies to evolve product offerings continually.

What Will You Bring?

· BA/BS Degree (4-year) (Advanced Degree Preferred) bachelor’s degree or equivalent experience required; degree in Business, Management Information Systems, Computer Science or related field preferred.

· 2-5 years’ experience in a Product Management/Product Owner Role.

· Strong execution skills, with demonstrated experience managing sprint ceremonies, backlogs, and cross-functional coordination across engineering and QA.

· Skilled in Jira and backlog management to ensure smooth sprint execution.

· Knowledge of Agile/SDLC delivery methodologies. Agile certifications are a plus.

· Technical knowledge of APIs and REST API based services

· Experience with B2C/B2B2C products and emerging trends.

· Experience working in a complex global technology company.

· Experienced in collaborating with cross-functional teams, across geographies including executive management, product management, operations, legal, sales, and marketing.

· Skilled in delivering products that scale and meet customer needs.

· Strong organizational skills within a highly demanding environment.

Bonus Points If You Have

· Experience in live entertainment, ticketing, or adjacent industries (such as sports, venue management, or hospitality).

Pay Scale: $86,844.24 - $149, 850.00

Individual compensation is determined by skills, qualifications, experience, and market location.

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
• Play a key role in shaping how millions of fans interact with our platform.
• Work with a collaborative, high-energy product and engineering team.
• Work with a high-energy team in an innovative and fast-paced environment.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).

Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. 

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.