Own and optimize end-to-end digital customer journeys, develop and manage the product roadmap, define and monitor KPIs, run experimentation, lead Agile delivery, collaborate cross-functionally, and monitor live product performance for continuous improvement.
Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Develop and manage the product roadmap, translating strategic objectives into prioritized requirements while balancing customer experience, business goals, risk, and operational needs.
- Own and optimize end-to-end digital customer journeys (acquisition through activation), identifying friction points and improving conversion, usability, and overall experience.
- Define and monitor KPIs (e.g., conversion, onboarding completion, activation, retention), leveraging data, customer insights, and experimentation (A/B testing) to drive continuous improvement.
- Lead product delivery through Agile practices by partnering with Technology and Design, managing the backlog, and ensuring high-quality execution and post-launch optimization.
- Collaborate cross-functionally with business, Risk, Compliance, Marketing, Operations, and Analytics to ensure solutions meet regulatory and organizational requirements.
- Monitor live product performance, proactively resolve issues, and ensure ongoing alignment with governance standards while capturing insights and best practices for future enhancements.
Required Skills:
- Ability to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
- Be an expert with respect to the competition.
- Demonstrate the ability to interact and cooperate with all company employees.
- Excellent written and verbal communication skills.
- Expertise using Microsoft Office applications.
- Ability to handle multiple priorities simultaneously.
Required Experience:
- High School Diploma or GED equivalent and a minimum of 3 years of experience in product management, product ownership, or digital experience roles.
- Experience managing digital customer journeys and optimizing performance metrics.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience working cross-functionally with technology, business, and operational teams.
- Excellent communication and stakeholder management skills.
Preferred Experience:
- Experience in financial services, digital banking, lending, or customer onboarding.
- Familiarity with regulatory and compliance considerations (e.g., lending, onboarding, or digital banking).
- Experience working in agile or iterative development environments.
- Bachelor's degree in Business, Finance, Analytics, or a related field.
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
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