Product Owner - Sales CRM & Workflow

Description and Requirements
Product Owner - Sales CRM & Workflow
Summary
We're looking for a Product Owner with strong experience in sales operations, broker engagement, and customer relationship management to lead Agile teams in delivering Sales CRM and Workflow initiatives. This role is a great fit for someone who understands how sales teams operate, the complexity of broker relationships, and the importance of renewal cycles. You'll take that business knowledge and turn it into clear priorities for Agile delivery teams. You'll be responsible for shaping functionality that supports sales planning, renewal tracking, customer health visibility, and new business intakes. A solid understanding of CRM platforms will help you connect business needs with technology solutions and guide the team effectively.
Key Responsibilities
Sales-Focused Product Leadership

• Own and prioritize the backlog for Sales Teams features that directly support sales planning, renewal tracking, and broker engagement.
• Partner closely with sales stakeholders to understand real-world challenges, define business scenarios, and shape solutions that drive measurable outcomes.
• Ensure delivery aligns with GB360's vision of a unified sales experience and a 360° view of customers and brokers.

Stakeholder Engagement

• Represent the voice of the sales organization within the Agile team, advocating for the needs of field teams, regional consultants, and business owners.
• Facilitate ongoing feedback loops with sales leadership to validate features and adjust priorities based on evolving business needs.
• Collaborate with service and workflow teams to ensure smooth handoffs and full visibility across the customer journey.

Agile Delivery and Execution

• Lead Agile ceremonies and maintain a well-groomed backlog of actionable, clearly defined stories.
• Make informed trade-off decisions and proactively remove blockers to keep delivery aligned with program increment goals.
• Promote best practices and continuous improvement to maximize value and reduce waste.

Qualifications

• Minimum 5 years of experience in sales, sales operations, or broker relationship management, ideally within insurance, financial services, or group benefits.
• Strong understanding of sales workflows, renewal cycles, and customer lifecycle management.
• Experience working in Agile environments; familiarity with SAFe is a plus.
• Excellent communication and facilitation skills, with the ability to bridge business needs and technical execution.
• Ability to translate business needs into clear, actionable user stories and acceptance criteria.

Preferred Skills

• Experience collaborating with CRM teams or contributing to CRM platform enhancements.
• Familiarity with MetLife's Group Benefits ecosystem or similar domains.
• Familiarity with Salesforce, including how it supports sales planning, broker engagement, and customer lifecycle management
• Working knowledge of Targetprocess, Azure DevOps, or similar platforms for Agile work item tracking, backlog management, and enterprise delivery coordination

The expected salary range for this position is $90,000 - $127,500. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
$90,000 - $127,500