Provide technical support to transit partners using Via’s platform, troubleshoot issues, and coordinate solutions with Product, Engineering, Operations, and Partner Success teams. Build strong partner relationships, identify process and product improvements, and help improve deployment outcomes. The role is designed for early-career professionals who are analytical, communicative, curious, process-oriented, and eager to develop technical expertise in a fast-paced technology environment.
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a Product Support & Operations Specialist at Via, you’ll be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to.
This role blends partner-facing work with deep technical problem-solving. You'll bridge the gap between partners' day-to-day realities and Via's Product and Engineering teams. It's a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a real impact from day one. You'll build a strong foundation that makes this an ideal starting point for many directions at Via.
About the Role:
- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Dive into technical issues, troubleshoot, and solve problems fast, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their day to day and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Spot product and process improvements, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions.
About You:
- 1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Curious and eager: You love digging into how things work.
- Keen to build a career in tech, with an open mind about where you'll want to focus.
- Meticulous and analytical, with a strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- While not required, fluency in an additional language (Spanish, German, Arabic, French, Italian, Dutch, or Japanese) is a plus.
We don't expect you to check every box. If you're excited about our mission, learn quickly, take ownership, and enjoy working collaboratively, we'd love to hear from you!
What We Offer:
- Base Salary Range: $65,000-$75,000 per year and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive health coverage, with low-cost dental and vision plans.
- A 401(k) with company match and vesting.
- Fully paid parental leave for new parents, with extended leave options.
- Additional benefits (mental health, pet insurance, and other wellness perks).
- 20 days of paid time off (PTO) annually.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Via New York, New York, USA Office
160 Varick Street, 4th Floor, New York, NY, United States, 10013
Similar Jobs
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Provides administrative and concierge support to senior leaders by managing calendars, meetings, travel, confidential information, correspondence, records, expenses, and action items. Coordinates office logistics, guest services, conference rooms, virtual sessions, and special events while maintaining organized workflows and adapting to changing priorities.
Top Skills:
Data Entry And Reporting ToolsOffice Productivity ToolsTravel Systems
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Supports external financial statement audits for Japanese business clients by reviewing financial records, testing balances and internal controls, analyzing account activity, documenting findings, preparing workpapers, and assisting with walkthroughs and substantive procedures. The role applies GAAP, GAAS, accounting methodologies, and data analysis tools while collaborating with audit teams and communicating with clients. It is designed for entry-level candidates developing audit, financial reporting, and technical accounting skills.
Top Skills:
Data AnalysisData ModelingGaapGaasInternal Controls
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Provides technology consulting focused on program risk and quality for business application implementations. Responsibilities include analyzing implementation plans, delivery status, issue logs, controls, and project documentation; identifying risks and gaps; coordinating stakeholders; supporting control design and testing; interpreting project data; developing recommendations; and mentoring junior team members.
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
