Technical Support Specialist - Triton Product (EMS)

Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide 

The firm’s complementary core offerings—market making, client execution services, and trading venues—give Virtu a competitive advantage in developing and applying innovative tools that deliver efficiencies and performance across the organization. 

THE ROLE

Virtu is currently seeking a Technical Support Specialist in New York to support our global Triton Product Suite, including the #1 ranked Execution Management System in the industry. The core requirement of the role is to show a strong aptitude for incident response and triage, customer satisfaction, requirements analysis, and strong collaboration skills with multiple stakeholders and business units. Other favorable experience would include prior employment with an EMS/OMS vendor, familiarity with North American equity markets, FIX protocol, software development and or data base administration, clearing and settlement and algorithmic trading.

RESPONSIBILITIES:

• Train and service clients on Execution Management System (EMS) related projects
• Follow incident response protocol and consistently look to refine and improve the process
• Educate client Triton users on Platforms product functionality
• Feed new requests back into the Platforms development team
• Maintain and grow relationships with individual client users to understand their needs and to solicit their feedback
• Translate user needs into sets of technical requirements for Product Management
• Work effectively as a member of a Global product team
• Provide product specialist knowledge on sales calls to clients/prospects

REQUIRED SKILLS:

• At least 2 years of experience in a client facing role within the financial services industry
• Solid knowledge of EMS / OMS products (especially trading workflows)
• Strong communication and inter-personal skills
• Good analytical and problem-solving skills
• Team-oriented, strong collaboration skills
• Understanding of software development processes (iteration planning, QA, UAT testing etc)

PREFERRED SKILLS: 

• Coding or database development (i.e., SQL): Ability to perform simple-medium complex queries to extract data
• Data analysis: Familiarity/comfort taking raw data from logs or databases and structuring so that it can be used for analysis
• A solid grounding in concepts underpinning the electronic trading of cash equities. For example connectivity and routing (FIX protocol), clearing and settlement, algorithmic trading, DMA, OMS & EMS systems, alternative trading venues and smart order routing.
• Series 7,  63

The estimated base salary range for this position is $125,000 to $175,000 which is based on skill, experience and general candidate evaluation from interviews. It is not inclusive of discretionary bonuses, benefits or other categories of compensation.

Virtu Financial is an equal opportunity employer, committed to a diverse and inclusive workplace, welcoming you for who you are and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.