Oversee social services across multiple supportive-housing developments for formerly homeless residents and other tenants. Supervise case managers, coordinators, and administrative staff; develop programming; monitor budgets and contract compliance; submit reports; create corrective plans; conduct evaluations and case reviews; organize training; and represent the agency with partners and community organizations. The role also provides counseling, mediation, benefits support, site coverage, and travel across New York City.
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.
Responsibilities:
- Report to the Assistant Vice President (AVP) and oversee the implementation of social services for formerly homeless individuals newly housed in the community, as well as other tenants residing in buildings served by the set-aside programs.
- Oversee social services at Belmont Cove, Theriot, Bronx Park Phases, and Sedgwick, and assume responsibility for additional set-aside locations as needed.
- Work to expand the portfolio of buildings receiving social services through the set-aside programs.
- Supervise program coordinators, case managers, and administrative staff as needed.
- Apply knowledge of public benefits and clinical skills to support tenants, providing counseling and mediation as needed.
- Ability to Travel to multiple sites and provide site coverage as needed. Work one on one with residents as needed
- Assume responsibility for all aspects of assigned developments we are contracted to provide social services for including staff and programming
- Set and implement goals for developments we are contracted to provide social services for under your portfolio
- Plan and develop programming
- Monitor expenses and work cooperatively with the fiscal department
- Oversee and submit all contract reports to funding source
- Develop corrective plans for set asides that are not meeting contractual obligations
Supervisory expectations:
- Conduct regular meetings with program Case managers and coordinators (at least once per month)
- Perform case record reviews (sample case records of all programs at least once per month)
- Perform staff evaluations (progress reports for all programs at least once per month)
- Organize and plan staff training
- Read, analyze and respond in writing to monthly reports
- Assist with personnel issues
- Develop job descriptions
- Discipline staff, including placing staff on interim performance review when appropriate
- Review and approve vacation requests
- Monitor staff compliance to agency guidelines (use of sick time, on-time performance, etc.)
- Assist in the termination of staff when necessary
- Participate in interdepartmental meetings and events
- Share resources with other departments
- Participate in relevant interagency organizations and coalitions
- Represent agency at public events in evening and weekends as needed
Qualifications:
- Master's degree in social work or Mental Health and a LMSW or LMHC license or enrolled in a SW master's Program with three (3) years' experience or a BA with 5 years supervisory experience with NYC Benefits and Housing.
- Experience working with governmental agencies
- Demonstrated experience overseeing benefits and entitlement services, including public assistance, SNAP, Medicaid, SSI/SSDI, and other resources that support housing stability and self-sufficiency for formerly homeless individuals and families.
- Experience developing and managing monthly resident programming, workshops, and community-building activities.
Skills/Abilities
- Excellent communication skills
- Excellent computer skills
- Ability to use a computer for prolonged periods
- Ability to occasionally lift and/or move up to 10 pounds
- Ability to stand, walk, or sit for long periods of time
- Ability to bend and retrieve objects and/or documents
- Ability to climb five flights of stairs
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather.
Background Information on BronxWorks and Office/Program:
- Provide coverage for colleagues
- Help to grow and expand programs under your portfolio and the department
- Stay up to date with government benefit and entitlement programs
- Travel to conferences and meetings throughout NYC and abroad as needed
- Complete all other work related duties as assigned by Department Director
BronxWorks is an equal opportunity employer committed to an inclusive workplace. We consider qualified applicants without regard to any characteristics protected by applicable federal, state, or local law. Reasonable accommodations are available to applicants with disabilities and other legally protected needs. To request an accommodation during the application process, please contact [email protected]
BronxWorks New York, New York, USA Office
New York, NY, United States
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