Program Director

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT DOES CHI OFFER?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

• Generous Paid time off

• Personal and Sick Days

• Health insurance and health reimbursement account 

• Dental and vision plans

• Flexible spending account

• AFLAC supplemental insurance

• Dependent Care Spending Account

• Commuter Transit and Parking Account

• Working Advantage- Employee Perks

• 401(k) retirement plan

• Life insurance

• Employee Assistance Program

• Monthly trainings and career development plans

JOB SUMMARY

The Program Director oversees the management and operations of the facility to ensure residents receive proper and appropriate services that promotes independence, self-sufficiency, and stabilization in a safe, healthy, and culturally sensitive residential environment; and staff are sufficiently equipped and resourced in a safe and healthy work environment. The Director ensures the facility structure, building conditions and maintenance practices are compliant with all applicable building and housing code and is monitored by 24/7 security; adequate staffing in accordance with DHS and OTDA regulations; and all required documentation and reporting are submitted correctly and on schedule to CHI, government agencies, funders, and other oversite agencies.

Salary: $95,000 annual salary

FSLA: Exempt- not eligible for overtime

Schedule: Monday-Friday 8am-4pm. This is an on-call position

Location: Rego Park, Queens

JOB-RELATED DUTIES – ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

RESIDENTIAL SERVICES

• Ensure residents receive quality and appropriate services per organizational principles and program requirements.

• Ensure Social Service unit executes residential services properly and on schedule including intakes and assessments, room inspections, case management sessions, service coordination and advocacy, workshop facilitation, and discharge planning.

• Ensure direct and coordinated residential services comprehensively address health and nutrition, mental health, and citizenship, legal, education and vocation, employment and income, English language acquisition, cultural adaptation, trauma recovery, and other human issues and social needs.

• Develop and maintain a resource network, inclusive of formal and informal partnerships and service agreements, of external providers and organizations that offer support and direct services.

PROGRAM MANAGEMENT

• Ensure compliance with funding contracts, partnership and service agreements, and all applicable city, state, and federal laws, rules, and regulations.

• Ensure program and contractual deliverables are met. Evaluate program performance and productivity outcomes and develop enhancement strategies for underperforming areas. Ensure CHI program KPIs are aligned with metrics and deliverables.

• Update and maintain Policy and Procedure manuals in compliance with DHS shelter operations guidance and CHI policies. Disseminate and enforce policies and procedures to all site staff.

• Assist with procurement and contract administration activities by ensuring accurate scopes of work and program deliverables for the site.

• Ensure proper and timely follow-up for Priority 1 and 2 incidents with clients, and timely reporting to DHS and CHI.

• Ensure staff are properly trained and certified per OTDA and DHS rules, including one-time and recurring trainings and certifications.

• Ensure site staff adheres to CHI code of conduct and abide by contractual, city, state, and federal rules and regulations.

FACILITIES MANAGEMENT

• Ensure facility is code compliant with HPD, DOB, DHS, DOHMH, and OTDA.

• Ensure facility is staffed per OTDA and DHS rules, including 24/7 on-site security.

• Ensure a safe, clean, and healthy residential environment for residents; and a safe, clean, and productive environment for staff.

• Ensure facility maintenance practices meets COVID standards and are consistent with OTDA, DHS, DOHMH, and US OMH guidelines.

• Ensure facility is sufficiently equipped, stocked, and staffed for daily meals, daily cleaning, weekly towel and linen services, and issuance of DHS care kits upon request.

• Ensure transportation services for residents are always available for housing and medical appointments and emergency situations through MTA MetroCard or car service.

SUPERVISION and GENERAL DUTIES

• Conduct 1 to 1 meetings with members of your team and update the performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).

• Troubleshoot difficult resident cases; intervene and directly assist in special needs cases.

• Document interactions and communications with and on behalf of residents in CARES and AWARDS.

• Perform other duties as assigned by the VP of Housing, Chief Housing Officer or Chief Executive Officer.

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.

ENTRY LEVEL QUALIFICATIONS AND REQUIREMENTS

Education and Experience: Master’s Degree in Social Work or similar field required. Five years experience with 2 years supervisory in client services and program administration. Experience with immigrants and immigration issues prioritized.

In lieu of a Masters degree a candidate must have a Bachelors degree in human services in addition to 7 years of experience in social services with 3 years supervisory in client services and program administration.

• Communication: Professional and impeccable verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency prioritized.

• Computer skills: Professional and expert competency in MS Word, Excel, Outlook, and the internet. Experience with CARES, HOME, CAPS, and AWARDS prioritized.

• Math Skills: Ability to develop and manage program budgets.

• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.)

• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls

• Other Skills and Experience:

• Extensive experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.

• Extensive experience managing and developing complex programs, and performance management and improvement.

• Extensive experience with contract administration and compliance management.

• Strong negotiation and collaboration skills with government entities, funders, community leaders, and businesses. Ability to build and sustain partnerships with external service providers and community-based organizations.