Program Director

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

About Urban Pathways 

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Deputy Executive Director, the Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively. The Program Director oversees all aspects of the program including clinical and operational staff. The Program Director will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
  • Develops and coordinates program specific policies and procedures in collaboration with the Director of Social Services/Social Services Supervisor, and Director of Operations.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
  • Schedules and oversee monthly and other staff meetings.
  • Provides on-going and formal weekly supervision to staff.
  • Provides ongoing support and guidance and when necessary, facilitates issue resolutions.
  • Ensures that standard operating procedures are followed by all staff. 
• Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across the program.
  • Oversees all services and programs to ensure that goals and objectives are met.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
• Assesses staff training needs and coordinates delivery of training.
  • Facilitates and supports staff development.
• Oversee maintenance of facility and ensure compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
• Is on call to address emergency needs on a twenty-four-hour basis.

• Monitors fiscal operations and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
  • Ensures compliance with Urban Pathway’s fiscal policies and procedures. 
• Ensures internal and external reports are accurate, timely and meet required standards.
• Monitors and ensures accuracy of employee payroll system.
• Assists in the development of proposals and/or contracts with funding or potential funding sources.
• Ensures that the program adheres to all Urban Pathways and funding and regulatory agency requirements and guidelines.
• Establishes relationships with vendors and supervises merchandise quality.
• Assists and approves staff schedules and requests for schedule changes.
• Ensuring reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines. 

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
  • Establishes and promotes relationships with internally and with community organizations and groups, funding and regulatory agencies.
  • Establishes linkages with community providers and works with the Deputy Director to obtain Letters of Agreement.
• Represents the program and Urban Pathways at various internal and external meetings.
  • Represents the program and Urban Pathways at governmental, community and agency meetings as designated by the Deputy Executive Director.

Regularly attends meetings of the Community Board’s Social Services or Housing Committees.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner. 

Perform all other duties as assigned and as required. 

Qualifications, Education and Experience

Skills & Competencies

Licenses

Capabilities