At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Primary Purpose
The Executive Insights program delivers data-driven readouts that show NiCE CXone customers the measurable ROI and business impact they're getting from our solutions. It runs at high volume – roughly 500 readouts a year, with as many as 80 engagements in motion at any one time – on a defined, repeatable process built to support that scale.
As Program Manager, you own that engagement pipeline end to end. Priorities are set by Sales and the wider business; your job is to take that prioritized queue and drive it to completion, making sure every engagement moves cleanly through each stage – from intake to the delivered customer readout – on schedule and without surprises. This is an operational ownership role rather than a delivery or customer-facing one: you aren't producing the analysis or presenting to customers, you're the person who keeps the whole program running predictably and on time.
It suits someone who is energized by orchestrating many moving parts at once, brings order and visibility to a fast-moving operation, and takes pride in a pipeline that simply runs.
Primary Functions / Responsibilities
Own the engagement pipeline
Keep work on course
Report on program health
Strengthen the program over time
Required Experience / Skills
This is a business and operations role, not a technical one. Success comes from organization, follow-through, and the ability to keep many engagements on track at once without losing the thread on any of them.
Preferred Qualifications
What you'll deliver
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
NICE Hoboken, New Jersey, USA Office
221 River St, Hoboken, NJ, United States, 07030
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