Program Manager

At Veracity, we aim to be a different kind of insurance partner—one that is free from outside investors, venture capital, or the pressures of a corporate parent.  

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution. 

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies. 

We’re growing fast and want you to be a part of it! 

We are seeking a strategic and results-driven Program Manager to join our team. Reporting to the Vice President of Program Development, this remote role will drive the success of assigned Veracity programs by managing all insurance-related components from underwriting audits, performance tracking, renewals, referrals, price optimization, compliance reviews, and more. The Program Manager will play a key role in shaping strategy, fostering cross-department collaboration, and ensuring programs deliver measurable results and long-term value to the organization. 

Key Responsibilities 

• Track, analyze, and report on key performance indicators such as hit ratios, premium growth, loss ratios, claims trends, and retention, using data insights to inform strategy and mitigate risk
• Oversee policy and form development, review, and continuous improvement to support program compliance and competitiveness
• Review and manage referrals or exceptions, including non-renewals and cancellations
• Analyze claims and loss reports, identifying trends and areas of concern
• Serve as a subject matter expert and trusted advisor across departments, providing guidance, insights, and approvals for customer-facing content
• Cultivate and manage strong carrier partnerships, from identifying best-fit carriers to leading ongoing communication that maintains, enhances, and expands program offering
• Architect and refine sales and support processes, including distribution strategy, technology platforms, account management, accounting, and surplus lines compliance
• Identify and apply, where applicable, AI-driven solutions, including generative AI, to improve efficiency, strengthen decision-making, and support the ongoing success of insurance programs
• Partner with Product Owners, Product Marketing Managers, and other stakeholders to ensure seamless program execution and measurable success
• Prepare business cases and executive summaries that influence strategic decisions and leadership alignment
• Required to perform other duties as requested, directed, or assigned 

Requirements and Qualifications 

• Bachelor’s degree in Business, Finance, Risk Management, or related field preferred 
• 5+ years of experience in the insurance industry, with a strong understanding of underwriting principles, claims, program management, and carrier relationships.
• Proficiency with insurance platforms, data analysis tools, and emerging technologies, including experience leveraging generative AI to improve efficiency and support program development
• Professional insurance designations such as CPCU, ASLI, or equivalent strongly valued
• Excellent communication, collaboration, and relationship-building skills with both internal teams and external partners
• Strong analytical, problem-solving, and business development abilities with proven success driving growth, optimizing performance, and supporting program adoption 

Perks 

• Health, dental, and vision plans 
• Amazing work-life balance with 4 weeks of Paid Time Off 
• 9 Paid Company Holidays with 2 floating holidays 
• 401K Programs with employer match 
• Personal assistant programs for support in a healthy personal and work life 
  

Why Veracity? 
Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to: 

• Engage in groundbreaking projects that are reshaping the insurance landscape 
• Collaborate with a group of dedicated, like-minded professionals 
• Experience a culture that prioritizes growth and development 
  

Compensation Range: $100k/yr - $130k/yr 
We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.  
If you need accommodation, please let us know during the interview process.