Provide front-line candidate support for corporate travel programs: respond to inquiries, monitor workflows, identify and escalate issues, confirm travel readiness, reconcile expenses, maintain accurate records, and suggest process improvements.
Job Summary & Responsibilities
Position Overview
The Program Specialist delivers high-quality, responsive candidate support while monitoring workflows and serving as the first line of program-level issue identification. This front-line role is essential to maintaining a positive candidate experience and ensuring issues are surfaced early for resolution.
Core Responsibilities
- Candidate Support: Provide day-to-day candidate support via approved channels (email, platform messaging, phone); respond to routine inquiries, questions, and requests within defined SLAs
- Workflow Monitoring: Monitor Juno workflows for exceptions, missing data, delays, or candidate-initiated questions; flag issues for escalation to Program Managers
- Issue Identification & Escalation: Serve as the first line of program-level issue identification; escalate non-standard, high-risk, or complex issues to Program Managers or Senior Program Managers with clear documentation
- Candidate Readiness: Confirm candidate information (travel dates, interview details, policy eligibility) and ensure readiness for upcoming travel; proactively reach out to candidates with missing information or concerns
- Post-Trip Follow-Up: Support post-trip follow-up activities including feedback capture, expense reconciliation, and issue closure; ensure positive candidate experience through the entire journey
- Service Quality: Maintain a service-oriented, brand-aligned candidate experience; represent Direct Travel and Customer positively in all interactions
- Data Accuracy: Maintain accurate candidate records and ensure data integrity in systems; update candidate information as needed
- Communication: Provide clear, timely, and professional communication to candidates; manage expectations and keep candidates informed of travel arrangements and any changes
- Continuous Improvement: Identify opportunities for process improvements and contribute feedback to Program Managers; participate in team training and knowledge-sharing
Success Measures
- SLA response compliance (email, messaging, phone response times)
- Candidate satisfaction and issue resolution quality
- Clean escalation handoffs and documentation
- Accuracy of candidate information and data entry
- Low rate of recurring or preventable issues
- Positive feedback from candidates and internal stakeholders
- Attendance and reliability
Required Qualifications
- Bachelor's degree or equivalent
- 4+ years of customer service, operations support, or travel industry experience
- Strong written and verbal communication skills
- Ability to manage multiple tasks and priorities simultaneously
- Intermediate proficiency in MS Office (Word, Excel, email)
- Attention to detail and commitment to accuracy
- Professional demeanor and strong interpersonal skills
- Ability to remain calm and professional under pressure
- Reliability and strong work ethic
Preferred Qualifications
- Experience with travel management companies or travel operations
- Familiarity with CRM or ticketing systems
- Background in recruiting operations or candidate support
- Knowledge of travel policies and procedures
- Experience with workflow management or automation platforms
- Spanish fluency preferred
Direct Travel Paramus, New Jersey, USA Office
Paramus, United States
Similar Jobs
Artificial Intelligence • Enterprise Web • Software • Design • Generative AI
Designs and operates batch, streaming, and real-time data platforms and pipelines using Spark, Kafka, Iceberg, Airflow, and cloud infrastructure. Owns data lake evolution, data quality, observability, reliability, governance, event instrumentation, schema management, and privacy controls for PII, retention, deletion, and residency. Leads complex initiatives end-to-end, troubleshoots production issues, mentors engineers, and develops AI agent harnesses that enforce data engineering standards and quality gates.
Top Skills:
AirflowAmazon EmrApache IcebergChange Data Capture (Cdc)Ci/CdDruidEksInfrastructure As CodeKafkaKubernetesMwaaSparkSpark Structured StreamingSQL
Yesterday
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Develop and manage integrated master schedules, performance measurement baselines, proposal schedules, and schedule reports for defense programs. Analyze schedule risk using Monte Carlo simulations, critical path analysis, variance assessments, and predictive performance analysis. Support Integrated Baseline Reviews, phase and gate reviews, DCMA audits, and schedule compliance. Present findings to program leadership, identify risks and opportunities, recommend mitigation actions, and coordinate planning across finance, engineering, manufacturing, integration, quality, customers, and suppliers.
Top Skills:
Barbecana Full MonteDeltek CobraEarned Value Management Systems (Evms)Iris Risk ManagementMicrosoft Project OnlineMicrosoft Project ServerPower BISsi Dcma AnalyzerSsi Presentation ProfessionalWbs Pro
Aerospace • Hardware • Information Technology • Security • Software • Cybersecurity • Defense
Design, analyze, integrate, test, and transition complex digital, analog, and power supply circuit cards and electronic modules into production. Responsibilities include circuit and interface design, simulation, verification testing, troubleshooting, documentation, defect resolution, process improvements, and collaboration with engineering, manufacturing, quality, customers, and suppliers. The role also mentors junior engineers and supports technicians and production personnel.
Top Skills:
Ac/Dc ConvertersArincDc/Dc ConvertersDdrEmi FiltersEthernetFpgaGate DriversGpioI2CIgbtsMathcadMicrocontrollersMil-Std-1553MosfetsMotor DrivesPciePspicePwb DesignSchottky DiodesSpiUart
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
