Project Implementation Manager (NYC)

Grab your cape, become a SuperHyro!

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

What Are We Looking For? 

We are seeking a highly skilled and motivated Implementation Project Manager to lead deployments of our AI agents for healthcare organizations. You will manage the full lifecycle of implementing our AI solutions with enterprise healthcare clients, working with Solution Architects and Customer Success Managers from kickoff to growth phase. The ideal candidate will have at least 3 years of external, client-facing implementation project management experience, with a strong preference for those who have experience with Healthcare and/or SaaS offerings. This position will report to Hyro's Manager of Delivery.

• Lead implementation projects for our AI Agents from kickoff to successful deployment in healthcare environments.
• Develop comprehensive project plans, including timelines, milestones, risk trackers, and resource allocation.
• Build and nurture strong client partnerships with various clinical and Marketing executives teams to ensure full alignment throughout the implementation journey
• Coordinate and communicate with internal and external resources, including third parties/vendors, for the execution of client implementation projects.
• Collaborate with engineering and technical teams to implement complex call and chat functionalities within enterprise healthcare systems.
• Translate Hyro's technical AI capabilities into tangible business outcomes that address specific client needs.
• Develop mitigation strategies for potential implementation challenges specific to healthcare environments.
• Work closely with cross-functional teams, including development, product, and sales, to ensure seamless and high-quality project execution.

• 3+ years of experience as a Project Manager, demonstrated success in client-facing implementation projects
• Strong customer relationship management skills with the ability to build trust with healthcare stakeholders
• Experience managing client expectations, scope changes, and escalations in complex projects
• Strong understanding of project management methodologies, tools (e.g., Jira, Monday), and best practices.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Proven ability to manage multiple projects simultaneously, with a keen attention to detail.
• Experience managing external delivery projects with enterprise clients. 
• Experience with SaaS offerings.
• Experience in a healthtech company - a big advantage. 
• Leverage exceptional documentation and organizational skills to manage client follow-ups and adhere to project timelines. 

This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.

Offered rate of compensation (NY locations only) will be based on individual education, qualifications, experience, and work location. The salary range for this position is $70,000 - $120,000 annually. The range provided is for NY-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than NY may differ based on the cost of labor in that location.

Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.