Project Manager II

Job Description:

Project Managers are responsible for the initiating, planning, executing, monitoring & controlling, and closing CSI internal, departmental, and customer facing projects with new and existing customers with the overall accountability for the success for projects assigned.

In addition to direct project management responsibilities, this role provides portfolio management and oversight for a high-volume portfolio of smaller, repeatable projects. This includes maintaining visibility across the portfolio, coordinating priorities and assignments, monitoring progress and capacity, identifying projects requiring attention, and providing portfolio-level reporting and insights to support effective delivery.

Project Management Responsibilities

Initiation

• Drives effective hand over from project sponsor
• Executes kick-off meeting

Planning

• Reviews standard project plan and refines as required for each project base on complexity factors and impacts as identified by the team
• Ensures all team members are assigned to required project roles
• Reviews project plan highlights and team with the customer
• Discusses critical project success factors with the customer and gains their buy-in to support

Execution

• Establishes initial project setup
• Regularly engages and communicates with project teams to ensure project is progressing as planned
• Proactively identifies and manages key project issues & risks

Monitoring & Controlling

• Regularly reviews project plan and other available information to gauge project status
• Regularly reviews time reporting to ensure actual work is in line with planned work
• Executes regular internal and external project status meetings
• Provides regular written project status updates
• Performs proactive and disciplined escalations of issues and risks that may put the project in jeopardy status

Closing (completion and closure)

• Executes post project review meeting to identify lessons learned
• Executes project surveys to obtain the voice of the customer feedback and overall customer satisfaction with the project

Other

• Proactively engages and contributes to building and continually improving methodologies, processes, and documentation
• Performs other duties as assigned

Portfolio Management Responsibilities

• Maintains visibility across a high-volume portfolio of smaller, repeatable projects, monitoring status, key milestones, priorities, risks, and expected completion dates.
• Coordinates project intake, assignment, prioritization, and sequencing to support customer commitments, business priorities, and efficient delivery.
• Proactively identifies projects that are stalled, at risk, or not progressing as expected and drives appropriate follow-up, intervention, and escalation.
• Monitors workload and resource capacity across the portfolio, identifying constraints, competing priorities, and potential impacts to delivery.
• Provides portfolio-level reporting and insights to leadership, highlighting overall health, trends, risks, throughput, upcoming demand, and areas requiring attention or decisions.
• Drives consistency in project execution, portfolio data quality, and timely project closure while identifying opportunities to improve processes, efficiency, and scalability.

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience
• A minimum of four (4) years of experience managing multiple project engagements
• Experience supporting internal and/or customer‑facing projects with defined scope and timelines
• Strong organizational, communication, and stakeholder‑management skills
• Ability to proactively identify risks, solve problems, and manage competing priorities
• Technical aptitude with the ability to quickly understand infrastructure-related projects and effectively collaborate with technical teams

Preferred Qualifications

• PMP (Project Management Professional) or CAPM certification
• Familiarity with project management tools and Agile methodologies

What Success Looks Like

• Projects delivered on time, within scope, and on budget
• Strong stakeholder relationships and communication
• Proactive risk management and issue resolution
• Continuous improvement of project processes

• Maintains a healthy, well-managed portfolio by ensuring projects are appropriately prioritized, progressing as expected, risks and constraints are proactively addressed, and leadership has clear visibility into overall performance and areas requiring attention.

Work Environment

• Interaction with internal teams, external customers, and senior leadership
• Ability to manage multiple projects simultaneously in a dynamic environment

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.