Drive meaningful change by leading strategic initiatives that improve how work gets done. In this role, you will partner across business, operations, product, and technology teams to deliver solutions that strengthen controls and elevate client and employee experiences. You’ll translate complex needs into clear plans, align stakeholders, and guide delivery from concept through adoption. If you enjoy building structure, removing blockers, and delivering outcomes, this role offers high impact and broad exposure.
As a Project Manager, Operations Transformation in the Securities Services Operations Transformation team, you will lead strategic initiatives from planning through implementation. You will partner with cross-functional stakeholders to deliver solutions that enhance efficiency, strengthen controls, and improve business processes. You will bring strong governance, clear communication, and disciplined execution to help teams deliver measurable outcomes.
Job responsibilities
- Partner with stakeholders to define project objectives, scope, requirements, priorities, and success criteria
- Build and maintain integrated project plans, including milestones, deliverables, dependencies, resourcing, risks, issues, and key decisions
- Lead delivery through the full lifecycle from planning and requirements through implementation, adoption, and closure
- Assess current-state processes with subject matter experts and support development of future-state operating models and solutions
- Coordinate delivery across operations, technology, product, and other partner teams to align timelines, dependencies, and deliverables
- Establish and run governance routines, including working groups, status forums, steering updates, reporting, and escalation paths
- Identify, track, and manage risks, issues, assumptions, and dependencies; drive mitigation plans and timely escalation as needed
- Produce clear written updates and executive-ready materials, including status reporting and decision documents
- Track execution in project management tools to ensure milestones, owners, dependencies, and commitments are accurate and current
- Support change management and implementation activities, including readiness planning, communications, adoption, and transition to business-as-usual
- Deliver AI-enabled solution use cases end-to-end by managing requirements, delivery risks, implementation approach, and business outcomes
Required qualifications, capabilities and skills
- Bachelor’s degree or equivalent experience in business, finance, operations, technology, or a related field
- 3 years of project management experience delivering transformation, operations, technology, or process improvement initiatives
- Experience developing project plans and managing scope, milestones, dependencies, risks, issues, and delivery commitments across multiple workstreams
- Experience partnering with stakeholders across business, operations, technology, product, and control functions
- Demonstrated analytical, problem-solving, organizational, and prioritization skills, including managing multiple initiatives and competing priorities
- Demonstrated written and verbal communication skills, including communicating status, risks, decisions, and recommendations to senior stakeholders
- Ability to work independently, take ownership of deliverables, and contribute effectively in a collaborative, cross-functional environment
- Proficiency with Microsoft Office (Word, Excel, Visio, PowerPoint), including creating project documentation and executive-level materials
- Demonstrated ability to influence without authority, facilitate decision-making, resolve blockers, and drive delivery commitments across multiple teams
Preferred qualifications, capabilities and skills
- Experience delivering transformation initiatives within financial services, securities services, operations, or a similarly regulated environment
- Working knowledge of process improvement, process mapping, operating model design, and change management approaches
- Experience partnering with technology teams on digital solutions, automation, workflow, data, or system implementation projects
- Experience working in Agile and/or traditional project management methodologies
- Proficiency with tools used for delivery tracking and collaboration (for example: Jira, Confluence) and reporting/analytics (for example: Tableau, Alteryx)
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase New York, New York, USA Office
270 Park Avenue, New York, NY, United States, 10017-2014
JPMorganChase New York, New York, USA Office
4 Metrotech Center, New York, NY, United States, 11201
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