Oversee transformation projects by documenting and improving business processes, creating models and SOPs, and analyzing KPIs for operational efficiency.
Job Title:
Business Process Project Manager
Job Summary:
Next Generation, Inc., an Equal Opportunity Employer, is seeking an experienced Business Process Project Manager to support high-impact transformation and reengineering efforts across all agencies within one of North America’s largest public transit authorities. This is a consulting opportunity focused on documenting and improving business processes using BPMN methodology, with a particular emphasis on developing models and standard operating procedures using tools like ARIS and MS Visio.
Job Responsibilities:
- Collaborate with division SMEs to analyze, document, and model current (“As-Is”) and future (“To-Be”) state business processes using BPMN standards.
- Lead business process modeling workshops and develop detailed system flows and organizational charts.
- Develop clear, accurate Standard Operating Procedures (SOPs) and comprehensive documentation aligned with agency requirements.
- Utilize ARIS (preferred) and MS Visio (required) to create business process diagrams and flowcharts.
- Create supporting deliverables including PowerPoint presentations, progress/status reports, and documentation packets.
- Analyze metrics and KPIs specific to agency operations to recommend cost-saving opportunities.
- Conduct risk assessments and ensure all documentation meets compliance and procedural standards.
- Review and refine business models with stakeholders, ensuring clarity, accuracy, and alignment with business objectives.
- Business process flows
- SOP documentation
- System flow diagrams
- Organizational charts
- Status/progress reports
- All source files delivered to client
Job Requirements:
- Minimum 7 years’ experience in business process modeling and management
- Proficiency in MS Visio (required) and ARIS Designer/Architect (preferred)
- Experience documenting and analyzing KPIs and operational procedures
- Excellent business writing, reporting, and presentation development skills
- Strong analytical, problem-solving, and communication abilities
- Proficiency in MS Office 2013 or newer (Word, Excel, PowerPoint)
- Familiarity with SharePoint 2010+ and MS Project 2010+
- Ability to prioritize tasks and meet tight deadlines independently
- Experience creating SOPs with the ability to provide sample documentation if requested
Job Benefits:
- Competitive Hourly Rate Range based on experience, and education of $75 to $85 USD hourly rate.
Next Generation Inc. New York, New York, USA Office
1330 Avenue of the Americas, New York, NY , United States, 10019
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