IP/VoIP Telecom Project Manager (Remote – USA)

Ribbon Communications is seeking an IP/VoIP Telecom Project Manager to oversee and coordinate technical solution deployment projects, including project planning, testing, implementation, and deployment readiness. The Project Manager works closely with customers and internal teams—Product Line Managers, R&D, Supply Chain, Sales, and Professional Services—to ensure projects meet expectations for quality, scope, resourcing, and timelines.

This role is involved in all phases of the project lifecycle, from kick‑off through hand‑off to Ribbon Support.

• Serve as the primary point of contact for customer projects and post‑sales deliverables through regular virtual and/or in‑person engagements. Travel may be required.
• Manage project scope, schedules, resources, and deliverables for complex Ribbon deployments involving multiple network and telecom products.
• Lead matrixed project teams—including Professional Services, Sales, PLM, Supply Chain, and customer technical teams—to deliver projects within scope, budget, schedule, and quality targets.
• Conduct ongoing account reviews with customers on product roadmaps, upgrades, operational topics, and technical support escalations.
• Identify, analyze, and manage project risks, issues, dependencies, and mitigation plans.
• Monitor and update project financials, including forecasting for professional services revenue.
• Prepare and deliver clear communication plans ensuring proactive and consistent updates to customers and internal stakeholders.

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, Engineering, or equivalent industry experience.
• Minimum 5 years of hands‑on, customer‑facing Project Management experience in a highly technical, fast‑paced engineering environment.
• Hands‑on technical experience in the telecommunications domain, including:
  • IP networking (IP, TCP/IP, Ethernet)
  • Telecommunications & telephony systems
  • SIP and VoIP technologies
  • Wireless technologies
  • Troubleshooting in telecom/IP network environments
  • Experience managing telecom field deployments or traffic migrations
• Strong communication, presentation, and interpersonal skills, with the ability to work effectively with diverse and remote teams.
• Strong computer literacy including Microsoft Office.
• Experience with Smartsheet (or similar PM tools such as MS Project or Jira).
• Ability to work outside normal business hours when required.
• Must be legally authorized to work in the United States. Sponsorship is not available.

• Experience with delivery processes involving field deployments and telecommunications traffic migration.
• PMP certification.

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