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Associate, Global Logistics - Transportation Analyst/Planner

| Greater NYC Area
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About the team

The Global Distribution & Logistics team, globally headquartered out of New York City, oversees the flow of our product from the point of supply to our end customers worldwide. We manage a global network that aims to provide best-in-class service to all stakeholders. We are part of the global end-to-end supply chain team, that seeks to improve its efficiency, cost, speed and flow of it’s supply functions. We like to work hard and play hard! We’re very excited to continue building a high performing team who enjoys working and challenging each other day in and day out!

About the role

The Logistics Associate will play a primary role in monitoring, tracking and troubleshooting our outbound shipping activity to our mass retail customers in North America. They will liaise regularly with our distribution centers and logistics partners to proactively manage and monitor our outbound shipping activity and look for recommended areas of improvement within order processing, fulfillment, and transportation.

They will help develop and manage the day to day relationships with our logistics or transportation partners (freight forwarders, carriers, customs brokers and distribution, etc). As a functional lead, you will assist with developing the necessary logistics strategy and infrastructure for future product and brand growth. You will partner with our planning, sourcing, R&D, accounting, finance, commercial and DTC teams to ensure best in class customer experience, while continuously improving and optimizing our logistics operations.You’ll also help monitor, manager, compile and report out logistics business metrics to internal and external audiences. 

What you’ll work on

  • Collaborate with our commercial retail team, supply chain functions and R&D to drive service and cost optimization
  • Build and manage best in class outbound logistics services for our internal stakeholders and external customers
  • Manage and monitor ongoing performance of outbound logistics metrics (i.e. on-time delivery, on-time in full, damage rates, and compliance metrics) with a strong focus on our mass retail business channel
  • Run, establish, analyze and monitor operational KPIs internally and with our logistics partners
  • Provide regular macro and micro level communication back to the team and business on outbound shipping performance
  • Serve as the main point of contact to troubleshoot logistics related issues
  • Create SOPs, work instructions and processes to support outbound shipping activity
  • Continue to develop our logistics partner relationships to build a best in class logistics framework
  • Be a core member of a team to help develop our long-term logistics strategy and capabilities

This should describe you

  • Education Background- Bachelor’s degree in supply chain or business
  • Years of experience- 1 to 2 years of related experience
  • Love and passion for operations- We get it, operations may not be the sexiest thing for some people but for some reason, you love the world of operations and being able to provide best-in-class service to our internal stakeholders, and more importantly, our retail customers makes you excited. And the best part, be part of a team who has the same passion as well!
  • Loves be organized-You’ll be handling a sizable amount of outbound logistics activity on a daily and weekly basis so if you’re that friend who is the most organized person where it may be something you have thought about WebMD-ing, you’re the right fit!
  • Sense of urgency-Bias for taking action. A high level of motivation, disciplined mindset, and self-starting capability required to achieve aggressive expectations in a fast paced environment
  • Leave no stone unturned- Ensuring alignment and proactively drive to a root cause analysis
  • Strong attention to detail- You are comfortable going deep into the weeds while always considering the bigger picture
  • Numerically and analytically minded - strong in building out maintainable scorecards, models or telling a story in Excel, Microsoft Suite, G-Suite and Business Analytics Tools
  • Experienced and comfortable with supply chain systems- You would be able to think through what types of activity in this role can best supported by a system (WMS, TMS, ERP, BI Tools, etc) or a process.
  • Customer focused - Always looking to see a challenge through the eyes of our customers because we love to make our customers happy
  • Process oriented-Whether you’re creating a process or following a process, you believe process is not a substitute for (but rather a conduit for great communication). Process flows is a tool in your tool chest, whether you’ve made it in excel, Microsoft Visio or on a dry-erase board!
  • Effective communicator- You’ll help support troubleshooting operational challenges on a regular basis so being able to effectively communicate the situation in a timely fashion and path to resolution is key.
  • Active learner - always seeking to improve yourself, your team, and the world around you through observations and trend analysis
  • Sense of humor- Our team embraces our quirkiness and imperfections which gives our team a great character. We enjoy being around each other and encourage taking an occasional mental break when needed!

Here’s who you’ll work with

  • Reporting to Global Logistics Manager and be part of an amazing New York City based Distribution and Logistics Team
  • Collaborate with our commercial retail team, supply chain functions, finance/accounting and R&D, and our third party logistics partners

About Harry's

Harry’s Inc. started in 2013 with simple, fairly priced products that delivered an amazing experience to guys every day. Since then, Harry’s expanded to the UK, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, and launched a women’s brand called Flamingo.

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, Harry’s team is comprised of some of the most brilliant, diverse, and humble people you’ll ever meet.

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 3 or 300, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback. Come for the coffee and free products, stay for the amazing, passionate culture.


Harry’s is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • ReactFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • BrazeEmail

Location

West SoHo is cool without being pretentious, convenient and accessible, and nowhere near Times Square!

An Insider's view of Harry's

What are some social events your company does?

Inspired by the Winter Olympics, we're currently holding our own Harry's Olympics. It's completely ridiculous and incredibly fun! We also have happy hours, breakfasts, lunch and learns, and team offsites. I love joining smaller groups that connect me with people I don't work with everyday.

Maia

Senior Associate, Creative Projects

What kinds of technical challenges do you and your team face?

As Harry's expands beyond razors, we are focused on building a platform that can support multiple brands, which is transforming our technical infrastructure. We're also collaborating with our data analytics team to better understand our customers, both present and future, and serve personalized and curated experiences to them.

Natalie

Software Engineer

How do you make yourself accessible to the rest of the team?

Besides working in an open office (where I’m quite literally always accessible), each week my co-founder & I speak at our all-hands meeting, allowing us to openly share what’s on our minds. We host Q&As, Fireside Chats, Lunch N’ Learns, & I co-sponsor our Women’s Employee Resource Group, where I work with folks at all levels within the company.

Andy

CEO

What are Harry's Perks + Benefits

Harry's Benefits Overview

At Harry's we're committed to providing our team with a benefits package that enhances the well-being of our employees and their family, both now and in the future. Everyone has different needs, but we are happy to have benefits such as medical, dental, vision, FSA, as well as a 401K, access to Eden Health, and a quarterly wellness reimbursement. That's not to mention our bountiful snacks and catered lunch and breakfast once a week.

Culture
Volunteer in local community
We participate in local events such as charitable races and local school events!
Partners with Nonprofits
Some of our partners include: Headstrong, which provides mental health care for military veterans and their families; Stop Soldier Suicide; CALM, and City Year.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Our management team is a representation of our staff! We have a VP and C-Suite that is comprised of 50% women, and have hired from underrepresented communities throughout the leadership group.
Unconscious bias training
We partner with Paradigm to deliver yearly unconscious bias training, and supplement with the People team's own efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our FSAs are designed to stretch your dollars farther. These accounts trim off as much as 30% from your health care or dependent care costs because the money you put into an FSA comes out pre-tax.
Disability Insurance
Harry's automatically provides a certain level of coverage for you, plus you have the option to purchase additional insurance for yourself and your dependents.
Dental Benefits
We have two plans, one Standard and one Enhanced, with both plans covering preventative care at no cost.
Vision Benefits
Our vision plan has Warby Parker as an in network provider!
Health Insurance Benefits
We have three health plans based on your needs with varying deductibles, and no-to-moderate premium costs.
Life Insurance
Wellness Programs
We offer a variety of benefits - access to Eden Health, a Wellness Reimbursement Program, and a new fitness reimbursement program through our new medical provider.
Retirement & Stock Options Benefits
401(K) Matching
Harry's provides our 401K through Betterment. We match 2% of contributions up to 4% of an employee's annual salary.
Company Equity
Every employee is offered a standard welcome grant of equity based on their level, with vesting over a 4 year period. Additionally, we have annual continuation grant bonus programs!
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer 16 weeks of paid leave for all new parents, which applies to birth, adoption, and all paths to parenthood.
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
"My Time" - a flexible time-off policy that includes vacation, sick, and personal time.
Paid Volunteer Time
You have the opportunity to volunteer up to five full days per year. We also set aside 1% of sales to go back to charitable organizations and causes.
Sabbatical
A four-week, fully paid sabbatical after five years at Harry's. Unplug, unwind, and come back refreshed and ready to tackle the next big challenge.
Paid Holidays
10 company-paid holidays per year.
Perks & Discounts
Casual Dress
Our casual dress code includes jeans, our comfy Harry's hoodies, and no judgement every day of the week. Dress up, dress down, feel comfortable.
Commuter Benefits
We offer pre-tax commuter benefits through WageWorks.
Company Outings
Harry's has an annual company-wide offsite, holiday party, and other celebrations based on our big milestones!
Stocked Kitchen
Other snacks and drinks are provided, not to mention cold brew on tap.
Some Meals Provided
We provide catered breakfast every Wednesday before our company-wide Team Meeting, and catered lunch every Thursday.
Happy Hours
Join the #happyhours slack channel to plan the next casual outing!
Pet Friendly
Harry's pet policy is dog-friendly daily.
Fitness Subsidies
We give $150 a quarter towards health and wellness.
Professional Development Benefits
Lunch and learns
Our CEO's Jeff and Andy host quarterly AMAs during lunch! In addition, other teams will share out what they're working on as various share-outs, beer & learns, and lunch & learns.
Cross functional training encouraged
Promote from within
Continuing Education stipend
We have an incredible L&D program that allows you to use a yearly stipend for continuing education or other L&D-related expenses.

Additional Perks + Benefits

The best thing about Harry's is we're constantly improving based on employee feedback. Our employee engagement survey, plus consistent feedback loops with our employees means that every year we are getting better and better. In 2019 we implemented a 401k match, more transparent People processes, an L&D stipend, and much more!

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