ABOUT RIGHTWAY

Rightway is the leader in driving healthcare value for everyone, everywhere through smart clinical navigation, best-in-class technology, and the lightest lift client experience.

Rightway’s care navigation and new-to-the-world PBM platforms have revolutionized the way members traverse the confusing healthcare landscape. With us, employers can provide employees and their families with the education, navigation, and advocacy they need to be better healthcare consumers.   We simplify the healthcare journey and guide members to the highest quality care and medication, leading to better care and happier people at lower cost.

Started in 2017, Rightway is rapidly growing and has raised over $130mm to date from investors including Khosla Ventures, Thrive Capital, Tiger Global, and others. We are headquartered in New York City, with satellite offices in Miami and Denver. Empowered by a talented team of medical experts, pharmacists, entrepreneurs, tech experts, engineers, and strategists, we’re making our vision of radically simplifying healthcare, a reality.

ROLE: 

We’re looking for a Client Implementation Manager who is motivated by our mission to unlock transformational healthcare outcomes.  To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. As an implementation lead to onboard our largest and most complex clients & partnerships, you will bring strategic and organizational approaches that results in a world-class client experience.  In this role, you’ll be working alongside internal stakeholders and our clients, owning the implementation process, driving toward deliverables, and ensuring successful program launches. This is a high-impact, high-profile role, in which you’ll leverage both creativity and keen business acumen to standardize processes and share expertise, for the benefit of the entire Customer Success team.

WHAT YOU’LL DO:

• Responsible for the overall project management & deliverable tracking for new client launches
• Reviews client RFPs and contracts to ensure all commitments are incorporated into the project scope
• Manage timelines and expectations of new clients, partnering with internal stakeholders and SMEs
• Act as a cross functional liaison, tracking deliverables and due dates
• Ensures operational and technology readiness for go-live by coordinating with internal and external stakeholders.
• In conjunction with the CSM, monitor go-live operational activity to identify any potential issues and develop rapid response plans to implement solutions and remediation efforts
• Accountable to the successful and timely launch of client programs
• Manage and oversee multiple implementations simultaneously, assisting team to deliver launches on time
• Develop and maintain standard operating procedures and support training for new team members
• Create client specific playbooks for internal teams as part of client implementation
• Renewal / upsell implementation management, as needed
• Manage internal strategic projects, including leading internal/vendor stakeholder meetings to gather/document requirements, maintain project plans, track tasks, track risks/issues, and create status reports for various internal and external audiences
• Evaluation & enhancement of current project management tools / templates for the CS team (working collaboratively with Product & PBM Implementation leads)
• Internal projects and knowledge management SME

WHO YOU ARE:

• 3-5 years experience as an implementation manager or similar project management and client-facing role within health benefits, health and wellness, health plans or systems
• Excellent interpersonal and communication skills, including demonstrated finesse communicating with both upper management and less-experienced team members, in a highly-professional environment
• Strong project leadership skills, with proven ability to multitask effectively, including assisting with projects belonging to other team members
• A think-on-your-feet approach, with masterful problem-solving skills, in order to understand and respond to new and diverse partner needs
• The background, empathy and business skills necessary to grasp clients’ priorities, pain points and goals
• Ability to prioritize between tight deadlines and longer, strategic goals and objectives. 
• A true collaborator who acts with grace, humility, inclusiveness and open-mindedness.
• Energy and passion for teamwork and collaboration in a dynamic, fast-paced environment 
• Demonstrated product expertise and the ability to learn new products

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• Paint the back of the fence

We look for people that take pride in producing excellent work – whether or not it’s seen. We empower each employee to operate with an “ownership” mentality and trust that they will produce exceptional results.  

• Execute with empathy 

We practice compassionate empathy in every interaction. Our team is focused on humanizing the healthcare experience and treats our workplace no differently.

• Struggle once to solve twice 

We value ingenuity. We encourage our team to think about scalable solutions that will allow Rightway to execute well today and even better tomorrow.

• Compound your pennies 

We recognize that small decisions can drive outsized returns. We love when our team makes impactful, incremental advances, especially if they believe it will drive a million-dollar return.

• It’s a great day for a great day 

We remind ourselves each and every day that we’re fortunate to be changing the healthcare system for the better. We view it as a duty to perform our roles with unbounded optimism and best-in-class execution, given how lucky we are.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in ‘strength in the diversity of thought processes, beliefs, background and education’ and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.