Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do in one of New York City's top startups! Optimove’s Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our clients' success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

• Own overall relationship with assigned Optimove clients in the US
• Establish a trusted/strategic advisor relationship with each assigned client
• Advocate customer needs/issues cross-departmentally
• Provide training, guidance and advice for using the Optimove system
• Communicate major product updates and releases ensuring clients enact changes
• Ongoing customer enablement

Requirements:

• Native-level spoken and written English​
• Extremely strong presentation and communication skills
• Proactive, highly organized, with ability to manage multiple tasks
• Dedicated customer service orientation
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Excellent computer skills, including Excel
• Experience in technology-related fields, preferably web-based software
• Bachelor’s degree
• Full time position in Optimove’s New York office