The Customer Success Onboarding Project Manager oversees the execution of our Back-to-School initiatives throughout the school year, as well as permanent customer onboarding. In this newly created role, you’ll be the Customer Success team’s expert responsible for improving and iterating on customer onboarding and the back-to-school experience, as well as driving cross-functional projects that support Customer Success goals and related product and data initiatives. You will ensure tasks are completed on time by anticipating potential issues and blockers, facilitating resolution, and communicating updates. You’ll partner closely with our Customer Success, Product, Data, Marketing, Professional Learning, Support, and Integrations teams to ensure seamless communication and facilitation of numerous projects throughout the year.
Why You’ll Love This Role:
Reporting to the Manager of Customer Success Strategy, you’ll have the opportunity to create and lead exciting new projects that enable Newsela to provide the best possible onboarding outcomes for our school and school district customers. In this newly created role, you’ll also have the opportunity to help build efficient, innovative new processes that will enable our Customer Success team to scale dramatically and collaborate effectively across the organization. You’ll also get to build upon your project management, data collection, and iteration skills. In addition to growing your project management skill set, your work will help expand Newsela’s reach, ultimately bringing engaging, culturally responsive learning content into the hands of K-12 students and teachers nationwide.
Why We’ll Love You:
WIth 3+ years of project management experience in a sales or customer success organization, you have demonstrated success synthesizing customer needs into an actionable project plan that always centers customer experience. You’re an expert communicator who can seamlessly translate timelines, workflows, and deliverables across multiple audiences. You always ground your decisions in data, and aren’t afraid to dive into the details of a problem to inform the bigger picture strategy. You’re comfortable navigating unstructured problems and situations, and know how to ask questions to proactively identify potential roadblocks. While not required, experience using Gainsight, Salesforce, and Looker (or other comparable reporting tools) is a bonus.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.