Director of Implementation at RapidSOS
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Director of Implementation
In the time it takes you to read this job description, roughly 1,380 emergencies will be handled by RapidSOS.
RapidSOS is hiring! Join an advanced emergency technology start-up in transforming emergency response for hundreds of millions of people globally.
In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from 350M+ connected devices directly to 911 and first responders in an emergency. Through the platform, we’re providing intelligent data that supports over 4,800 Emergency Communications Centers, protecting 90%+ of people in the US, across 150 million emergencies annually.
Partnering with innovative companies recognized as RapidSOS Ready, we’re striving to reach everyone. Together, we’re empowering a faster and smarter response by sending first responders critical data like your exact location, real-time health information, and crash data. We’re united in our commitment to a safer, stronger future where technology and people work seamlessly together to save lives.
RapidSOS is backed by top venture capital firms and the former C-suite of Apple, AT&T, Verizon, Vodafone, Virgin Group, Lucent, Raytheon, the FCC, Harvard Data Initiative, and MIT.
Video: RapidSOS 3-Min Summary Video
RapidSOS in last 18 months:
Launch in multiple countries internationally
Doubled team size
Grew revenue 10x+
Managed 200M+ emergencies (on average 400K/day)
Helped save thousands of lives
What this role is about:
As the Director of Implementation, you will report to the Vice President of Operations, and oversee the entire post-sales process through partner launch. In this role, you will lead a team of project managers, and work closely with customers and partners on successful implementations of RapidSOS into their product offering. You will collaborate cross-functionally with members of the Account Management, Product, Engineering, Marketing, and Public Safety teams to provide an incredible partner experience. You’ll excel in this role if you are excited about wearing multiple hats at once, are self-motivated and have low ego, and thrive at solving strategic and operational challenges.
What you’ll do:
Manage post-sales process, through implementation, launch, and on-going customer engagement
Build effective strategies, tools, and processes to deliver growth and increased value to our customers.
Influence future lifetime value through higher product adoption, customer satisfaction, and overall health
Promote client satisfaction and loyalty by understanding each business’s unique (and evolving) needs, delivering value and exceeding expectations
Collaborate cross-team with Sales, Marketing and Product to streamline workflows and create a seamless customer experience
What we’re looking for in our ideal candidate:
7+ years’ work experience leading technical implementations, ideally at a tech company
Experience working independently and collaboratively, managing multiple concurrent technical or implementation projects and delegating tasks
Experience leading complex cross-functional projects and toggling between strategic and detail modes seamlessly
Experience working closely with senior executives and driving results with people at all levels
A self-starter, motivated by continuously solving hard problems
Demonstrated problem solving experience with experience providing technical insights and recommendations from data sets
Adaptable, curious, and ready to embrace change in dynamic environments
What we offer:
The chance to work with a passionate team on solving one of the largest challenges globally
Competitive salary and benefits and equity participation
A dynamic, flexible and fun start-up work environment with a highly talented team
If you're curious to learn more about RapidSOS, you can check out our full press list!
We are currently working on becoming compliant with new regulations in Colorado. Until we are able to do so, this role cannot be performed in Colorado.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!