Implementation Coordinator at BentoBox

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BentoBox empowers restaurants to own their presence, profits, and relationships. The Hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website. BentoBox is trusted and loved by over 5,000 restaurants worldwide including Union Square Hospitality Group, Eleven Madison Park, The Meatball Shop, Rose’s Luxury, and more. Learn more at www.getbento.com.

We are looking for an energetic and highly motivated Implementation Coordinator to support our Onboarding Team in providing the best possible service to our Online Ordering customers. This is an incredible opportunity to get in on the ground-floor of a fast-growing startup serving the restaurant industry.

Responsibilities

  • Work with BentoBox customers to set up their add on products, including but not limited to Online Ordering, Catering Store and Events Management with the best possible user experience 
  • Become an expert on the BentoBox platform
  • Manage numerous projects and deadlines simultaneously
  • Provide regular feedback to our Product team 
  • Work collaboratively with a team of Onboarding and Account Managers 
  • Update internal systems regularly
  • Uphold BentoBox’s core mission, vision, and values

Skills and Attributes

  • Excellent verbal and written communication skills 
  • Very strong attention to detail 
  • Self-starter who is always looking to add value
  • Able to keep a positive attitude in tough situations
  • Takes ownership and initiative to solve problems 
  • Interested in helping restaurant owners use technology more effectively 
  • Strategic thinker who enjoys ordering takeout online 
  • Comfortable with technology and a fast paced environment 
  • Experience in the hospitality industry is a plus 

What We Offer

  • Competitive salary + equity
  • Full benefits (medical, dental, vision, 401(k), life insurance)
  • Flexible vacation plan
  • Paid parental leave
  • Professional development, growth, and support
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • AsanaManagement
    • JIRAManagement
    • SalesforceCRM

Location

Conveniently located in SoHo, our stylish office comes with fresh snacks, seltzer, cold brew coffee, and a bar.

An Insider's view of BentoBox

What’s the vibe like in the office?

The vibe in the office is amazing and the camaraderie is unmatched. You really feel like you are part of a huge family. Everyone has a smile on their face and is always willing to help make you feel comfortable.

JR

Sales Specialist

What's the biggest problem your team is solving?

We're literally helping restaurants, bars, cafés, coffee shops, restaurant groups, catering companies, food trucks, lobster shacks and fast casual spots all succeed in their mission of hospitality. That, and helping them drive revenue to help their bottom line.

Pat

Sales Team Lead

What makes someone successful on your team?

Our most successful team members have a “do whatever it takes” attitude because they put the customers first. They exhibit relentless perseverance in the face of adversities. It can be scary and exhausting, but it’s also thrilling and rewarding.

Melissa

Onboarding Manager

How has your career grown since starting at the company?

I came from a bartending career working for Union Square Hospitality Group, specifically at Gramercy Tavern. Working as a sales specialist at BentoBox has been an entirely unique learning experience in communicating with restaurant owners and management. I've quickly been able to gain an even wider set of outreach skills.

Ali

Sales Specialist

What are BentoBox Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
BentoBox sponsors an office kickball league!
Professional Development Benefits
Promote from within
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