Implementation Specialist at Narmi

| Greater NYC Area
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Who We Are:

Narmi transforms America’s financial institutions into digital-first institutions. Over the past three years, we’ve grown 100%+ year-over-year, have built and implemented multiple products and have established one of the highest net revenue retention (i.e. how much revenue increases from your existing customer base) metrics in our industry. This means our customers love us and want to buy more products from us.

Our award-winning digital banking and digital account opening platforms have moved millions of dollars and opened thousands of accounts since inception. In fact, the #1 online bank in the country (Radius Bank), leverages Narmi for their entire digital bank: https://www.bankrate.com/banking/best-online-banks/

Narmi's Co-Founders previously ran a financial institution as CEO and CTO so understand the challenges and needs of the market first-hand. This gives us a unique competitive advantage and heavily influences our product and engineering efforts.

We are looking for an Implementation Manager to work with customers to implement the Narmi products, provide guidance, and help to drive adoption for a successful roll-out. In this role, you'll be responsible for handling multiple customer facing projects at varying levels of complexity, collaborating with the engineering and customer success teams, and on occasion traveling onsite for product launches and training.

Responsibilities:

  • Work directly with customers to consult and configure Narmi products
  • Act as a project manager by conducting an analysis of customer's requirements, leading the project kick off and carrying out implementation projects from beginning to end stages. The implementation manager will ensure that the agreed scope is appropriately achieved.
  • Work cross-departmentally with engineering to manage issues and escalations while continually setting customer expectations
  • Provide project status reporting by communicating milestones and general progress both internally and externally
  • Work with customers to coordinate and deliver product trainings
  • Manage and organize third party vendor integration setups
  • Support customers during the initial "live" period virtually or onsite before transitioning to the customer success team
  • Simultaneously manage implementations of various sizes

Qualifications:

  • Experience with implementation in a SaaS environment
  • Ability to prioritize competing deliverables
  • Ability to understand business requirements to determine and implement logical, practical business solutions
  • Excellent interpersonal skills and knowledge to effectively scope, design, and manage multiple implementations
  • Efficient communication skills; ability to articulate thoughts and ideas clearly, and can flex styles to a variety of personalities.
  • Demonstrated ability to have difficult conversations
  • A self-starter with demonstrated ability to take the initiative who can proactively identify issues that may put projects at risk
  • Experience or provide the ability to conduct training on software products

Nice to Have(s):

  • Understanding of financial institution market spanning banks and credit unions from $100mm in assets to $20bn in assets
  • Knowledge about core banking systems and digital banking providers
  • Product savviness around forward-thinking mobile banking apps, neo-banks and FinTech companies

We believe that high-performing teams include people from different backgrounds and experiences who can challenge each other's assumptions with fresh perspectives. To that end, we actively seek a diverse pool of applicants, including those from historically marginalized groups.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ElasticsearchLanguages
    • AnsibleLanguages
    • TerraformLanguages
    • ConcourseLanguages
    • CI/CDLanguages
    • AndroidLanguages
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    • Test AutomationLanguages
    • ScrumLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • WebflowDesign
    • FigmaDesign
    • HubSpotCRM
    • MailChimpEmail
    • MailgunEmail
    • SendGridEmail
    • MarketoLead Gen

Location

Located in Midtown, we're in the heart of New York fintech and just steps away from beautiful Grand Central Station!

An Insider's view of Narmi

What’s the vibe like in the office?

The team at Narmi is amazing! I can genuinely say I love coming into the office daily so I can see my coworkers.

It's a tight-knit group, and we collaborate well. It's great to be in an environment where I know my opinions and perspectives matter and are heard.

Chelsea

Lead UI/UX Designer

What's the biggest problem your team is solving?

If you are the CEO of a financial institution - your #1 priority is to increase deposits, accounts, and profitability in a digital-first manner.

Our customers have experienced industry-leading success such as 63% improvement in support response time and a 55% increase in new account applications.

We try to let the results speak for themselves.

Nikhil

Co-Founder

How does the company support your career growth?

Narmi has an open development process wherein I can be involved in any and every stage of engineering, from initial scope and design to release and client success.

It’s a great feeling to receive positive customer feedback on a product that I had a hand in building out both the fundamentals and specific features of.

Alex

Software Engineer

What unique initiatives do you have that encourage innovation?

We are a very democratic company. Our direction is dictated not by an individual, but instead by all of our stakeholders.

As a company, we meet once a quarter to re-prioritize our medium-term product and engineering goals based on the input of the team, customers and everyday users.

Chris

Co-Founder

How do you collaborate with other teams in the company?

One of the things I love most about Narmi is being able to work closely with other departments without any red tape.

With our open environment, I'm able to work directly with engineering and sales teams quickly on initiatives like implementations and product enhancements by providing customer feedback.

Erin

Director of Business Operations

What are Narmi Perks + Benefits

Narmi Benefits Overview

Narmi supports a collaborative environment and values ideas from employees with different experiences and perspectives. We're looking to find people who can add to our culture, not just fit into it.

We offer a full slate of benefits including competitive salaries, generous PTO policy, company equity, medical, dental, vision, FSA, commuter benefits, and a 401(k) plan. We also offer some unique, fun perks, including team outings and discounted gym memberships.

Culture
Partners with Nonprofits
Narmi partnered with the Common Cents Lab, a non-profit aiming to increase the financial well-being of low-to-moderate income people living in the U.S. to develop its Automatic Savings product.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Shuffle Board.
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Narmi offers employees professional development opportunities like the ability to attend job related conferences and seminars, whether in sales, customer success, or engineering and product.
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We care a lot about fostering community and growth within our company, so if something sticks out to you and is valuable to your growth, let us know! We want everybody on the team to be growing and getting the best of themselves and others at all times.

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