Lead Implementation Consultant

| Greater NYC Area
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We are looking for an experienced Lead Implementation Consultant who will be responsible for taking our brand new clients and providing them with an incredible experience that sets them up for success with their CreatorIQ configuration. Project management and software implementation skills are threshold skills. What will set candidates apart are interpersonal skills and a strong affinity for people. You will join a dynamic and fast-paced environment and work with our most strategic clients to be on the front lines of communicating the company’s vision and strategy.


Who we are:

CreatorIQ is the leading cloud solution for global enterprises to manage and optimize influencer campaigns at scale. We have global relationships with companies such as Mattel, Disney, Unilever, Amazon, Tiffany & Co, Airbnb, CVS, Dell, Edelman, Target, Creative Artist Agency, and many more.

What you’ll do:

  • Responsible for managing a team of implementation specialists, who develop new software or configure new hardware for the client. This position will be accountable to ensure teams are on task and team deadlines are met
  • Serves as the Lead consultant on enterprise deployments of a CreatorIQ on-boarding project including, business analysis, functional specification, platform configuration, testing, training, and defining support procedures with a heavy focus on change management in a global organization
  • Lead and manage the team to achieve individual, team and company goals
  • Provide appropriate direction, coaching, and feedback to maximize individual and team performance results
  • Build, implement, and share intellectual capital (reusable assets) to help grow our internal methodology and practices
  • Develop, use, and share established methodologies to improve the results and efficiency of the consulting team
  • Continuously refine and improve processes
  • Develop and maintain quality assurance processes
  • Identify and drive tactical initiatives to improve productivity, client/consumer satisfaction, process improvements, etc.
  • Provide feedback to the management team to increase departmental operational efficiency
  • Design and configure the CreatorIQ solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Ensure that all client users are trained and educated properly and in a timely fashion
  • Establish a relationship built on trust with every client champion
  • Perform varied and complex duties and tasks that need independent judgment, in order to implement CreatorIQ to meet customer needs
  • Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work

Who you are and what you’ll need for this position:

  • 5+ years of experience in software implementations role, experience with Fortune 500 companies preferred
  • 3+ years of people management experience
  • Ability to assist and equip others to efficiently solve complex problems
  • A leadership style that reflects and reinforces CIQ core values
  • Have proven experience managing complex projects and/or project management certifications preferred
  • Experience designing and implementing technology-enabled business solutions for clients
  • Prior consulting experience or experience in enterprise environments
  • Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
  • Demonstrate experience and a passion for the social media technology universe
  • Enthusiastic, professional, with a focus on customer success
  • Excellent listening skills to fully understand the customer requirements and pain points
  • Passion for solving client challenges and commitment to client delight
  • Strong oral and written communication skills, including presentation skills
  • Ability to solve problems with keen instincts and organizational experience
  • Strong knowledge of software development life cycles, web technologies, web development processes
  • Able to adapt and operate effectively in ambiguous or rapidly changing environments
  • Ability to work both independently and as part of a team
  • Capable to work effectively under tight deadlines and juggle several assignments simultaneously
  • Approach work with creativity, self-confidence, and flexibility
  • 4-year college degree
  • Ability to travel up to 30% on an annual basis
  • High EQ, comfort with ambiguity and a “no job too small” startup mentality
  • Not take yourself too seriously and the ability to have fun
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Location

Our WeWork in Financial District is central to all major subway lines and boasts a wide range of tasty lunch spots, outdoor venues, and fun Happy Hour

An Insider's view of CreatorIQ

What’s the vibe like in the office?

I enjoy waking up and coming into work every day! The environment is motivating, collaborative, respectful, and knowledgeable, with a fantastic group of people!

Jesse

Customer Success Lead

What does your typical day look like?

Imagine working for a company that truly has an incredible product, with leadership that actually believes in & supports their employees & also has the experience to know how to grow us intelligently. This combination is a recipe for success, & something I've only heard of, but never experienced personally before I started working for CreatorIQ

Steve

Strategic Account Manager

What makes someone successful on your team?

We’re a software company in hyper-growth mode, which means new team members join with the opportunity to rapidly grow their skillsets, and everyone makes time for everyone. Our team culture is unintimidating and collaborative -- any employee who brings fresh perspectives and big ideas will be championed and will find success!

Nate

Marketing Director

How would you describe the company’s work-life balance?

As a parent of two young children work life balance is extremely important to me. I will only get one chance to see my boys grow and though I love my job I wouldn't sacrifice them for it. CreatorIQ understands this and embraces the concept of family, even with our clients. How many companies have you worked for that host barbecues for its clients?

Chris

Senior Manager, Customer Support

What are CreatorIQ Perks + Benefits

CreatorIQ Benefits Overview

We offer competitive salary & stock options, highly subsidized health benefits, standing desks, fully stocked kitchen, monthly cell phone stipend, regular happy hours, social events, and more, & dogs welcome!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Culture committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
CIQ NY Run Club
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Wednesday. Employees get free lunch on Thursday.
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
The company pays 75$ monthly stipend towards holistic health via ThrivePass (benefits including but not limited to: yoga studio/gym membership, massage, acupuncture, mindful app, activewear, ski lift
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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