About Ceros

Ceros is an experiential platform that empowers the creation of bespoke, immersive digital experiences without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it into your site or social media platforms such as Pinterest or Snapchat. Join us and be part of the movement to enable everyone to create experiences that matter.

Our customers include some of the world’s leading brands, such as Mashable, Bloomberg, Red Bull, United Airlines, and AIG.

We are well-funded and institutionally-backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

The Role

Ceros is seeking a Lead Project Manager, Enterprise to manage a team of producers while also overseeing their own projects on the Ceros Professional Services team. As a Lead Project Manager, Enterprise, you will be responsible for managing between 1-3 Producers and 5-10 projects across our Enterprise accounts. For your direct reports, you will manage their professional development and provide coaching for escalation items. For your projects, you will work directly with Content Strategists, UX designers, visual designers and production designers on each project. Working alongside the Customer Success and Partnerships team, you will be client-facing and actively involved in project briefs, drafting SOW's, project plans, budgets, resources and project burn. You will also have the opportunity to work directly in the Ceros platform to troubleshoot and facilitate build tasks.

You are loved by customers and team members alike. You’re not afraid to say no, but you do so constructively and in a way that engenders trust, confidence and understanding.

Key Responsibilities

• Understand the nuances of Enterprise customers and how to manage their expectations and workflow
• Recognize opportunities and lead initiatives that support Ceros’ business goals 
• Lead the way for process improvements
• Manage 1-3 direct reports 
• Oversee professional development and quarterly assessments for direct reports
• Provide guidance and coaching with all escalation items from direct reports
• Manage 5-10 concurrent projects
• Client-facing
• Lead discovery calls 
• Define & own project deliverables
• Maintain project documentation
• Demonstrate commitment to improving self and team

Practical stuff we anticipate you having

• 7+ years experience as an interactive/digital producer/project manager
• Experience with direct reports and professional development
• Comfortable providing feedback to others and receiving feedback
• Mentoring skills
• Attention to detail and organization 
• Strong proponent for process
• Flexibility and adaptability to react to unplanned outcomes
• Clear and concise communication
• Thorough documentation
• Time management
• Can course-correct a derailed project
• Can estimate and manage a novel / complex project
• Collaborative mindset
• Experience rolling out new processes 
• Accountability and ownership in everything you do
• Experience growing accounts
• Strong understanding of management 

What we’re looking for from the heart

• Passion, enthusiasm, energy, humor, team player mentality and the ability to convey this through communication and presentation skills.
• An unwavering commitment to professionalism and delivering the best possible experience for our team and customers.
• Intellectually curious - you want to understand everything about yourself, your team, our customers & the business.
• Comfortable working in a complex and ever-changing environment including but not limited to: working cross-functionally with the customer success team and other Professional Services disciplines to ensure new clients achieve successful outcomes by strengthening key client relations while managing competing priorities simultaneously
• Empathy and vulnerability – lead with emotional intelligence to build relationships with your direct reports and the broader Pros team.

Key things to know

• This is a remote-first role with the ability to work on east coast time; travel periodically to our NY offices and visit clients
• We want you to start ASAP

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Pro, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.