As the Manager of Customer Optimization Project Management, you will be tasked with building out a world-class project management team that will be responsible for managing and delivering back office technology projects for the entire Customer Organization. Reporting to the Senior Director of Customer Optimization, you’ll build a team of Project Managers and Business Analysts, and oversee the full portfolio of projects our team is responsible for delivering on. Your team will be focused on understanding business problems, capturing requirements and closely partnering with technologists within the Optimization team to design and implement solutions to make a positive impact to the business. You’ll help ensure projects are on time and on budget, and act as the key point of contact between senior leaders, accountable project leads, project team members and other stakeholders. You’ll also help identify potential problems, facilitate solutions, and communicate next steps to ensure we’re delivering the best possible customer experience to Newsela clients and prospects across the country.
Why You’ll Love This Role:
Your work will directly enable Newsela’s Customer organization to scale its existing client base to ensure that we are always maximizing the potential of our solutions, which are designed to shape the future of education and provide accessible, engaging reading content to K12 students and teachers nationwide. The work you do will lay the groundwork for how a PMO should be established at Newsela. You’ll be a resource across teams, and will get to work with a wide variety of stakeholders. You’ll have an opportunity to help shape and define the business processes and projects you manage, as we implement our new strategic project management function in an expanding Customer team. You’ll also have the opportunity to grow your project management skills, and your role will continue to grow and develop as you do.
Why We’ll Love You:
Your 5+ years of project management experience have given you robust knowledge of people management, time management, project coordination, and prioritization strategies have enabled you to successfully execute projects on time and within scope. You are capable of building a Project Management function because you yourself are a detail-oriented, proactive planner who can seamlessly navigate complex problems, scope, and build comprehensive project plans as well as guide and coach others to do the same. You have demonstrated success creating simple, scalable processes to manage scoping, costs, schedules, staffing, and contractual needs. You’re also familiar with Agile development processes and terminology, and have used them to effectively influence technical and non technical teams to keep projects on track. You’re an effective communicator who always seeks input from key stakeholders to drive alignment and deep understanding of the project at hand, while providing transparency and key information to all teammates from engineers to product managers, to exec team members. Bonus points if you’ve worked with Monday.com, Salesforce, Gainsight, Outreach, HighSpot, or other Sales enablement platforms.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela.