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Professional Services and Solutions Lead

| Greater NYC Area
LeafLink is a SaaS marketplace platform that provides licensed cannabis dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage their operations and scale. With over 2,600+ dispensaries and more than 950+ leading brands in Colorado, Washington, California, Oregon, and 11 other markets, LeafLink is setting the industry standard for how cannabis brands and retailers work together. Our team, backed by funding from leading VC's, is poised to define the cannabis wholesale market. LeafLink was also just named one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise' for 2018, joining the ranks of Amazon, Slack, and VMWare and we are hungry for more!
LeafLink is seeking a Professional Services and Solutions Lead to join our growing Product and Engineering team to actively build and lead a professional services team that delivers solutions solving complex problems faced by our customers in a rapidly growing industry.
This role is for self-starters and entrepreneurial-minded individuals; you are a good fit for this position if you are a goal-oriented overachiever.
Experience Needed:
  • 5 years of software implementation and management experience, familiarity with e-commerce, ERP, POS and CRM platforms a plus
  • Technically proficient, willing and able to be a player-coach, diving into the details to complete successful implementations.
  • Creative problem solving skills and experience developing processes to manage complex implementation and integration projects for enterprise customers
  • Proven track record implementing best practices with continuous process improvement and data-based reporting
  • Ability to create structure around many inbound initiatives and client requests
  • Experience leading product and service enhancement initiatives for customers around new methodologies
  • Action oriented and excited by one of the fastest growing, rapidly changing industries
  • Experience scaling a Professional Services organization working cross-functionally within a hyper-growth company is a plus
What You’ll Do:
  • Excited by interacting directly with clients to understand their needs, gathering requirements and building solutions with 3rd party platforms
  • Build integrations with preferred partners and for specific client use cases such as state-required seed-to-sale systems for custody tracking, inventory and warehouse management, continually adapting to new products in the market
  • Formulate best practices and document requirements, both technically and functionally, needed to address customer needs
  • Build and execute successful client road maps driven towards company business goals
  • Ensure projects are clearly defined, documented and managed through various project management tools including time management, project management and internal staff forecast requirements
  • Resolve customer implementation challenges through training and consistent execution
  • Collaborate with the sales and technical team for discovery, scoping, planning and deployment of Fintel applications to ensure our customers’ success
  • Build the professional services team to deliver implementations with a high degree of customer communication and interaction, constantly evaluating client satisfaction and potential improvements
  • Recruit, lead, build, cultivate and manage a best-in-class professional services team
  • Become an expert on LeafLink’s API V2, expanding use cases to further our teams goal of creating the Industry Standard Platform for our dynamic user base
Benefits:
  • Healthcare Matching
  • Flexible Vacation Policy
  • Dynamic Office Environment
  • Competitive Salary & Stock Options
  • Cool Swag + Team Events
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • DjangoLibraries
    • DjangoFrameworks
    • VueFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • LeafLink CRMCRM
    • MailChimpEmail
    • Google InboxEmail

Location

In the heart of the Financial District, we're accessible to most train lines, the path train, and ferries, with almost too many lunch options!

An Insider's view of LeafLink

How do you collaborate with other teams in the company?

On a large scale, the LeafLink team collaborates during “Huddle Booze Report” (HBR), a biweekly meeting where team leaders present on company KPIs, accomplishments, and challenges (with some beers). Every member of the team is welcome to comment or ask questions, bringing forth their thoughts and ideas.

Claire

Growth Manager

How has your career grown since starting at the company?

As cliche as it may sound, one of my favorite things at LeafLink is that no day is ever the same. I’m excited to go into the office every single day to see what the day brings. At LeafLink, EVERYONE has a voice. In addition to the breakout success our service saw in California, my life also drastically changed. I saw my earnings increase over 300%

Josh

Account Executive, LA Manager

How do you make yourself accessible to the rest of the team?

As co-founder and CTO it’s important for me to maintain official communication channels with teams and individuals. We have various meetings that bring leadership together with teams which include sprint demos, retrospects, daily standups and one on one meetings. Open communication supports alignment and productivity something we are all about here

Zach

Co-Founder and CTO

What are LeafLink Perks + Benefits

LeafLink Benefits Overview

Leaflink provides Medical, Dental and Vision insurance, as well as Disability and Life Insurance. We also have a generous stock option plan, 401k and great branded merchandise.

Health Insurance & Wellness Benefits
Disability Insurance
Leaflink offers voluntary long-term and short-term disability plans.
Dental Benefits
LeafLink's dental plan has no deductible and covers 100% of preventative services, including X-rays, and has a $5 co-pay.
Vision Benefits
Our vision plan covers annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $100 annually.
Health Insurance Benefits
Leaflink offers a range of Aetna plans that cover both in network and out of network providers, and have copays as low as $20. We also have complimentary enrollment in One Medical and Teladoc.
Life Insurance
Our voluntary Life Insurance plans offer our employees financial stability and security.
Wellness Programs
LeafLink offers discounted Gym memberships to its full time employees.
Retirement & Stock Options Benefits
401(K)
LeafLink's 401k plan offers a broad range of available funds, including Vanguard, Fidelity, and American Funds.
Company Equity
LeafLink offers stock options through our Stock Option Plan.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Leaflink's Flexible PTO policy allows our team to execute ferociously, with the knowledge that they will be able to rest and recharge when they need to.
Paid Holidays
Leaflink offers 11 days per year for Major Holiday observance.
Perks & Discounts
Casual Dress
LeafLink's casual dress policy allows our employees to work however they feel most comfortable, whether that be in tie-die t-shirts and shorts or jeans and a sweatshirt.
Commuter Benefits
LeafLink offers pre-tax commuter benefits to all full time employees.
Company Outings
LeafLink has quarterly team outings, an annual holiday party, and an annual incentive trip.
Stocked Kitchen
LeafLink offers unlimited snacks, tea and coffee.
Professional Development Benefits
Job Training & Conferences
LeafLink has a generous annual budget for attending industry conferences and events.

Additional Perks + Benefits

LeafLink offers employees a chance to visit other offices through our AccoLLade program. Once a month an employee is recognized for exemplifying one of our Core Values. That employee is given an all expenses paid trip to a LeafLink Local event. Recent winners have travelled to Washington and Arizona.

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