Salesforce Project Manager at EPAM Systems

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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Description
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. We are looking for a Senior Project Manager responsible for working with the delivery team to maintain high levels of customer satisfaction throughout the project implementation.
Req. #275560915
WHAT YOU'LL DO
  • Project Management
    • Lead the successful implementation of large scale, enterprise Salesforce projects through effective scope, timeline and budget management
    • Develop, maintain and manage detailed project plans, RAID logs, and critical path items for all assigned initiatives
    • Manage the Software Development Life Cycle (SDLC) using Agile and Predictive Agile delivery methodologies
    • Use a variety of delivery management tools to manage Sprint progress, Sprint reviews, Sprint retrospectives, resource capacity and Level of Effort
    • Be the primary customer interface and perform project management activities that ensures adherence to Salesforce leading practice and governance
    • Facilitate meetings, mentor teams of junior resources and effectively manage customer escalations
    • Perform effective project closure activities at the completion of the project to include final billing, launch assessment readiness, customer handoff, project retrospective, and customer satisfaction survey
  • Oversight of Project Delivery Teams
    • Monitor and review project progress and timelines; adjust schedules and plans as required and identify and resolve issues and risks to ensure successful project execution
    • Ability to weigh business and technical requirements to produce project plans and estimates
    • Track utilization of project resources and manage this against the resource allocation and budget
    • Communicate project status and progress to customer stakeholders, executives and key internal stakeholders
    • Direct and oversee multiple development streams to ensure design consistency and interoperability
    • Identify, analyze, prioritize, mitigate and communicate project risks and issues and present solutions and options to key stakeholders
    • Manage and communicate with remote development teams during non-traditional business hours
  • Financial Accountability
    • Validate customer invoices for documented hours and expenses according to the terms of the contract
    • Collaborate and coordinate the project scope through effective change control leveraging the delivery team
    • Manage the expectations, negotiation and communication with project key stakeholders while being responsible for all budgeting decisions associated with the projects
  • People Development
    • Inspire project teams to collaboratively work with each other as well as with customer teams
    • Lead and manage teams through influence while also functioning as an individual contributor
    • Coach and mentor, the project delivery team to improve overall delivery team effectiveness
    • Facilitate communication and resolve conflict

REQUIREMENTS
  • Experience in an Enterprise Management Consulting environment
  • 3+ years' experience delivering agile, waterfall or predictive agile Enterprise Salesforce or CRM projects
  • Confident and thoughtful personality with the ability to adapt styles to multiple types of customers and personalities
  • Successful track record serving as the project manager for enterprise CRM implementation and technology initiatives
  • Extremely strong written and verbal communication skills, executive level presence and experience working in a client advisory role
  • Salesforce.com, CRM implementation and Agile/Predictive Agile delivery experience required
  • Scrum Master certification preferred
  • Bachelor's Degree or equivalent experience
  • Willingness to travel (up to 50% depending on location and assigned teams) that includes occasional international travel

WHAT WE OFFER
  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance

ADDITIONAL
  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative
  • This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • Big DataLanguages
    • AWSLanguages
    • AzureLanguages
    • D3JSLibraries
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SAP HANADatabases
    • TeradataDatabases

Location

Located just West of Madison Square Park, EPAM is surrounded by great lunch spots and easily accessible by New York and NJ public transportation.

An Insider's view of EPAM Systems

How would you describe the company’s work-life balance?

My manager ensures that I have a great work-life balance at EPAM. This is of particular importance to me being the mother of a 19-month-old. They allow me the flexibility to care for my child while providing me with a rewarding career path.

Regine

Senior Manager, Life Sciences Consulting

How has your career grown since starting at the company?

EPAM gave me a fresh start and a great opportunity. From the first day, I was given the support I needed from my mentors to feel that anything is possible. At EPAM, I had the rights tools, support and drive to know that I could really grow my career here.

Ariani

Data Scientist

How do your team's ideas influence the company's direction?

Our team is constantly looking for ways to improve our ability to deliver to the customer and ways to provide our people with a great work environment and career opportunities. Through involvement with different practices within the company, we provide meaningful feedback and ideas to enhance and better target our solutions to our customer needs.

Martin

VP, Technology Solutions

What makes someone successful on your team?

To be successful at EPAM and on my team, you have to be tenacious with a proclivity for pioneering into emerging areas and driving hyper-growth.

Broderick

Managing Principal, Health & Life Sciences Consulting

What are EPAM Systems Perks + Benefits

EPAM Systems Benefits Overview

EPAMers appreciate our flexible and casual work environment, excellent benefits and endless opportunities to thrive. In addition to health benefits, a 401(K) matching program and paid time off, EPAM offers the following perks:

- Competitive Salary & Bonus Program
- Career Development Opportunities
- Tech Community Meet-Ups & Hackathons
- Access to LinkedIn Learning Solutions
- Cutting-edge Internal Tools
- Volunteer & Mentoring Programs
- Travel & Relocation Opportunities
- Employee Discounts

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks

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