Job Description What you will be doing: As a Technical Project Manager leader, you will be leading a team of TPMs to drive complex engineering projects using their engineering experience. Together with internal clients, you plan requirements and manage the project from start to finish. This entails overseeing project timelines, detecting risks and effectively communicating with project stakeholders. The Technical Project Manager role in Site Reliability Engineering is key to rolling out an SRE's mission: To safeguard the customer experience.
Role Requirements and Expectations

• Define and drive adoption of non-functional standards and blueprints related to supportability - permit to operate, resiliency patterns, capacity management, observability, etc.
• Recruit, develop and manage technical program management team
• Partner with cross line of business SRE Leads, Senior Production Managers, service providers and partner organizations to ensure consistent SRE strategy and practices.
• Identify blockers and pain points and drive solutions by partnering with and influencing infrastructure, architecture and application development teams.
• Define CCB SRE (Site Reliability Engineering) engagement strategy and drive change to transform CCB Technology to an SRE-focused support model focused on reliability and toil reduction.
• Align CCB SRE with firmwide SRE strategy and influence firmwide SRE strategy and priorities.

Skills and Experience:

• Hands-on leader with experience transforming a traditional technical operations model into a proactive SRE-driven organization.
• Persuasive communication skills, including technical writing (and ability to communicate clearly and at the right level of detail)
• Strong knowledge and experience across multiple technology platforms, including on premise and private cloud architecture (AWS, Azure, etc.)
• Ability to influence across teams, drive change and gain consensus in challenging situations.
• Experience defining and driving strategic change initiatives
• Exceptional interpersonal, relationship and negotiating skills

Nice to have:

• Technical understanding of monitoring and telemetry capabilities
• Experience working in Site Reliability Engineering and/or Software Engineering organizations preferred

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About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.