We’re moving fast. Just in the past couple of quarters alone we’ve expanded with some of the largest, most dynamic businesses in the world, connecting the brands we all know with a massive fleet of locals able to capture actionable business intelligence at retail available. And with it, we’re on a mission to change the future of market research.

Expanding fast means we’re looking for some of the most talented, quick-learning, and capable new team members we can find to engage, own, nurture, support major global accounts strategic to our growth at the ground floor. That’s where you come in.

Here’s the gist. We’re looking for someone who is as excited about owning and growing accounts with the Fortune 50 as she is rolling up her sleeves to figure out how what a customer wants gets actioned in technical product terms. Someone who gets the virtues of life at Big Co but would rather the pirate ship, and is tech savvy sufficient to jump from scripting schema one hour to presenting analytical findings to senior leaders the next. 

You don’t want a job that just pays the bills: you want a job to gets you out of bed. You take more enjoyment from delivering for the customer than your friends think is normal. You demand direct exposure to everything because you need to know how it works --from product meetings to operations --and the movement and opportunity in emerging markets is thrilling.  Life with the under-traveled, bureaucratic suits leaves you underwhelmed and it’s time to 

What We’re About.

Sometimes you just have to be there. Problem is, being there is expensive, it’s slow, it’s cumbersome, and it’s hard to scale. Whether it’s understanding pricing and product availability at retail through to knowing what people think about a topic or even building maps for where things are… all of the industries that purport offer local data tend to be expensive, slow, and extremely high-touch.  Enter Native.  

We’re a venture-backed startup that’s pulled talent from some of the leading rideshare and food delivery companies like Uber to build a global dispatching system and a network of locals in over 80 countries and 27 languages around the world to capture data, in-person, at scale.

Fast Moving Consumer Goods (FMCG) companies are central to what we do. We offer these global brands direct access to a massive fleet of locals who may be tasked to capture data across Traditional Trade and non-traditional retailers at scale across Emerging Markets. Think of it as a customized data subscription, ranging from measurement of retail execution through to the monitoring of promotions in real time. Fast, highly scalable, actionable data down to store level.

Today we are working with some of the world’s largest brands with the aim of ultimately democractizing research to every micro-brewery and confectionary in the world that wants it. We’re bringing the on-demand economy to research, in force.

Here’s the Role.

You’ll get in at the ground floor of a fast-moving startup by assuming ownership over a range of key strategic accounts across the Global Fortune 50. You’ll own that relationship end to end, from support pre-sales meetings through to translating research requirements into schema and tasking requirements, to interfacing with our global ops teams on delivery, producing and presenting findings back to that customer, and working to renew and expand. 

It’s one part research, one part tech, one part sales, and one part internal leader. You’ll help set the tone and guide the strategy for who we are, what we do (and don’t!) deliver for these customers, and how we iterate as we scale.

Post-COVID you’ll likely travel a bit to meet these accounts as well as to interface with internal teams in our respective New York, Bogota, London, and (soon) Singapore offices.

Qualifications

We’re all about ‘get-shit-done’ types more than ‘listen I’ve done that for 10 years’ ones, so consider qualifications below more guidance than rules. But effectively the high levels on what we’re looking for include:

• Scrappy. You’ll start with getting shit done on day 1. We’re still a startup and you’ll need to like/want that. It does mean crazy hours sometimes, but your impact will be outsized since you’re joining at the ground floor. We need to be convinced you’re cool with that.
• Data Fluent. We’re in the data delivery business. If by data you think data viz like pie charts, that’s something but it’s not enough. Demonstrated fluency with data is crucial (SQL a plus but not required!).
• Tech Comfortable. We’re a tech company; that’s what we do. If the thought of figuring out how to translate what a customer wants into a schema that works in a technical system and scripting it either scares you or drives you to demand an intern, you’re not a good fit. But if the idea of being able to actually jump directly into product meetings or Slack channels to express ‘what if we could x it would deliver serious value worth y’ makes you feel empowered, we’re thinking the same thing.
• Sharp Presentational Skills. You’ll be representing a lesser known ‘upstart’ to the world’s top brands. You should know how to ensure presentations are crisp, MECE, polished, and data-driven as much as you should know how to brief it. We’re not aiming to be McKinsey here, we’re a tech company… but if you come across like we are that won’t kill you. 
• Know When To Say No. Ensuring customers get the answers they need to questions they have is mission critical --but nothing about us aims to be a consultancy. You need to know how to be both highly responsive while strong to ensure scale and repeatability… you don’t just have one Fortune 50 waiting for your call! 
• In The Details. Customer Success for Native isn’t about handshakes and smiles. It’s about understanding why you’re there: to ensure customers get the most value possible with the least amount of friction from what we deliver. Not possible if you can’t command the details.
• Growth Oriented. A critical success factor will be your ability not only to retain your customers but your ability to expand the ACV year on year. This comes with delivery value first and foremost, but it’s also about identifying expansion opportunities with the account that make sense for what Native can deliver and value it unlocks. Data geeks who can’t grow the account won’t be a fit here, you have to walk and chew gum at the same time. 
• Utility Player. What we do is complex and all the more so at the startup stage. If you need a job description to be written in stone, you’ll quit or be fired pretty fast. We all wear a lot of hats because there is a ridiculous amount to be done. We’re changing the world and we’re just getting started. If you can’t get onboard with that you’ll have a hard time.
• Multi-Lingual. Fluency in more than one language is quite important. We work everywhere and your customers will be in-market in a bunch of different countries. It’s going to be hard (but not strictly impossible) for you to effectively develop relationships with them if you’re only go-to is English.
• Experience With BigCo. Big companies work differently than small ones and managing those accounts from afar is different than working at one. We need to know that you’re going to be able to navigate this
• Multicultural/Travel Prone. We’re the world’s smallest multinational corporation and (most days) we like it that way. Aside from having offices all of the world our team is incredibly international. We aim to reflect the cultural patchwork of where we work while retaining a truly ‘cosmocrat’ disposition. We’re serious about it --we even give financial incentives to travel on vacation to new continents.

Comp + Benefits

We’re serious about investing in our team. We’re a startup, not a massive company, but we aim to be as competitive on pay as possible. Equally our benefits are pretty outsized. Of course the basics like really strong healthcare and wellness as well as retirement support. But we aim to go above and beyond. For example, you’ll actually be paid $1,500 in reimbursement (once COVID ends) to travel to other continents for vacation to help increase your exposure to the places around the world we work. During COVID we have some decent unique things too like cost coverage to help you stay connected digitally with friends and family as well as particular attention to mental health benefits. We’ll provide you more when we speak but rest assured, we don’t skimp on the benefits front.