Technical Program Manager III at Discovery Direct-to-Consumer
Technical Program Manager III
New York, NY, US, 10022-7240
Date: Jun 28, 2021
Req ID: 3769
Discovery hires the very best and brightest talent who are enthusiastic and passionate to fulfill the company’s mission of empowering people to explore their world and satisfy their curiosity.
In exchange for their talent and drive, employees are provided with an engaging, diverse workplace and the resources they need to learn, thrive and grow in their careers.
As television and media habits change, our mission remains true to the principles that founded Discovery – every day we seek to ignite people’s curiosity to engage, entertain and enlighten the world around them through amazing viewing experiences.
The Direct to Consumer Group is a technology company within the Discovery brand. We are building a global streaming video platform (OTT), and a suite of applications and platform capabilities to support all of our network’s brands globally. Our platform covers everything from search, catalogue, video transcoding, personalization, to global subscriptions, and more. It powers experiences ranging from classic lean-back viewing to interactive learning applications. We build experiences for connected TVs, web, mobile phones, tablets, and consoles for a large footprint of Discovery products (Discovery Plus, Discovery, Food Network, Golf TV, MotorTrend, Eurosport, Discovery Play, and many more) This is a growing, global engineering group crucial to Discovery’s future.
We are hiring Technical Program Managers to join our Event Streams team, a core global platform component that owns the capture and distribution of consumer behavior data within our experiences to drive insights and optimization from Analytics to Personalization, and Audience and Content Intelligence. You will build platform capabilities to serve the current and future needs of Discovery’s various products worldwide. These needs differ across video delivery apps like Discovery, interactive apps like Food Network Kitchen and other Discovery products worldwide. You will own the strategy, define the platform product and make the difficult, high-judgment trade-offs between features and time-to-market. In this you will work across engineering, business, marketing and executives. You will partner with the technical leaders of the organization to ensure the programming model, scalability and reliability promises, and developer experience delight our customers. As a leader in the team, you will play a key role in hiring additional team members the team, and help set the vision, values, and culture of this business.
The ideal candidate will have built multiple high-performance, stable, scalable systems that have been successfully shipped to customers in production. Your work and your approach to work are exemplary: you drive best practices and set standards for your team. You are a key influencer of strategy for your team and business partners across the company, and you contribute significantly to company-wide plans. You exhibit strong judgement in making trade-offs between customer and business needs short and long term. You are a collaborative partner that makes your team and partners more productive, by sharing your knowledge, and helping to tie-break key technical and business decisions. You provide mentoring to others.
• Make sure your designs fit into the larger DTC platform, collaborating with other teams on consistency and cross-team integrations, leveraging existing patterns and strategies, and staying up to date on high-level roadmaps and challenges across the teams.
• Work with engineering to translate functional designs into user stories, provide insights on the functional repercussions of particular technical choices and challenges technical choices when necessary, adapt functional designs to fit schedule constraints, and manage and prioritize the story backlog
• Always be shipping: you will drive all processes around delivering the right software on time and on budget. You will participate in daily scrums and meta-scrums, pro-actively anticipate bottlenecks or resource contention, unblock development, triage issues, modify or rescope stories to reduce risk, and accept stories when they are done.
• Regularly engage stakeholders and external teams to communicate the status of various in-flight development, and anticipate the result of schedule changes to other teams
• Analyze and track operational KPIs that you own, finding the right roadmap blend between new feature work and maintenance/sustained engineering. You will be responsible for maintaining the general operational snapshot of your feature area and presenting it as necessary.
• During live-site escalations, provide leadership and analysis based on your understanding of customer use-cases. You will be paged if your service tips over: so make sure your functional design is resilient.
• Participate in the review of outages and provide feedback to prevent future occurrences.
• Do outreach and evangelism to brands and other platform teams, maintaining and presenting the roadmap presentation for your area
• Where necessary, serve as the ongoing direct liaison between a given brand’s team and the platform group, helping identify platform gaps and assisting the brand with a project or launch.
• Act as the subject-matter expert for their functional area for people outside of their team.
• Research potential partners to accelerate our roadmap by creating evaluation criteria, connecting and managing relationships with partners, and prototyping potential integrations
• At least 5 years of Techncial Program Management experience for a customer facing technology/ software product, with day to day understanding of the technologies involved. Experience in building a search solution is preferable.
• Experience building back-end services from conception to deployment.
• At least 4 years software experience at an engineering level is highly preferred.
• Experience as a technical leader, leading the design and development of complex applications.
• Strong sense of responsibility and ownership for the success of projects from inception to rollout and maintenance.
• Excellent verbal and written communication skills.
• Ability and confidence to work closely with select customers in pre-sales and collaborative scenarios.
• Must have the legal right to work in the United States.
Discovery Communications, Inc. is an equal opportunity employer. Discovery is committed to being an employer of choice, not just a good place to work, but a great and inclusive place to work. To that end, we strive to recruit and maintain a workforce that meaningfully represents the diverse and culturally rich communities that we serve. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disabled status or, genetic information.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including but not limited to all local Fair Chance Ordinances.