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Job Summary

Bread is using technology and design to transform the world of paper credit card applications and hidden interest rates. We partner with financial institutions & retailers to offer pay-over-time solutions that make financing easier and more transparent. Our products improve ease-of-use and access for consumers while helping retailers grow their sales by reaching more shoppers. We’re backed by top investors including Menlo Ventures and Bessemer Venture Partners.

Bread’s Production Support team ensures that our product offering maintains a high level of reliability and responsiveness with a strong focus on automation and proactive reporting. The team owns our OnCall process, triage of all incoming bugs & defects, remediation of those applicable, and escalation to appropriate product & engineering teams depending on need.

Your mission will be to partner with our Production Support Engineering team to triage incoming requests from stakeholders, including through our OnCall process, prioritize defects & bugs based on their potential impact and level of effort to resolve, and communicate with stakeholders on timelines and updates. You will also support various efforts related to operational improvements of the processes and tooling we utilize to manage our Production Support team.

This role will report to the Lead Product Manager, Growth & Support.

Job Description

Your Role at Bread:

• You will project manage and coordinate a team of engineers across our entire product offering to own our OnCall process and triage, remediation & escalation of all bugs & defects - from consumer checkout experiences, to merchant tooling and partner inquiries.
• You will lead the prioritization process of incoming bugs & defects by partnering closely with stakeholders across the organization to understand impact and complexity.
• You will partner with the broader product and engineering team to improve our escalation and remediation processes and reduce time to resolution.
• You will collaborate seamlessly across the company to build and iterate on communication processes to ensure transparency and visibility about bug & defect remediation

What we are looking for:

• 4+ years of proven success in technical project management, at least 2 of which includes hands on experience as part of a Scrum or Kanban software development team
• Efficient project management skills with demonstrated ability to prioritize, track, and communicate results
• Demonstrated excellent verbal and written communication skills, with the ability to quickly distill core issues into succinct and tailored messages for audiences across all management levels
• Technically knowledgeable with a strong understanding of and experience with the Software Development Lifecycle (SDLC)
• Optimism, curiosity, kindness and a strong sense of urgency
• Experience working in distributed teams and in regulated industries a plus.

Education:

Certifications:

Work Experience

Skills

About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.   

About Bread®

A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,500 associates worldwide.

• Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).

• All job offers are contingent upon successful completion of credit and background checks.

• Alliance Data is an Equal Opportunity Employer.

• Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.

• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.

• Alliance Data participates in E-Verify.

• Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

• Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws.  Applicants with disabilities may contact Alliance Data to request an arrange for accommodations.  If you need assistance to accommodate a disability, you may request an accommodation at any time.  Please contact the Recruiting Team at [email protected].