We are seeking a highly skilled, team-oriented individual to be a Manager: Technical Program Manager for our Site Reliability Engineering teams. The successful candidate will have a passion for incident management, Site Reliability Engineering and infrastructure. They will be an energizing servant leader, an enabler and driver, a self starter and can work in an ambiguous environment, willing to learn and grow, work with technical teams. Possess strong interpersonal communication and facilitation skills, be detail-oriented, thorough and results-focused.

Responsibilities

• Collaborates across various cross functional teams including Engineering, Product, User Experience, Reliability and Security to ensure everyone is aligned to Project/Program goals.
• Scale and own all programs across the Incident Management lifecycle including: incident response best practices, post-mortem improvement program, and incident reporting/trends.
• Manage and mentor junior Project Managers for a domain within the organization.
• In addition to program management responsibilities you must be hands on; working in the capacity of a Scrum Master - Organizing scrum ceremonies, working with product teams to build product roadmaps and assisting in release planning.
• Lead several technical programs with tight deadlines and dependencies, manage priorities, risks and dependencies.
• Partner closely with Product and Engineering teams to identify, resolve and promote adoption for reliability initiatives which can then inform strategy, and drive the product roadmap
• Develop working knowledge of technologies to manage development tasks, identify and resolve issues and effectively communicate with stakeholders.
• Oversee the day-to-day progress of programs and release initiatives with regard to time, scope, and quality
• Builds project plans, manage scope and schedule, identify risks and issues and publish status reports.
• Define key milestones, assess delivery against milestones, communicate team’s capacity and progress against milestones to stakeholders and all levels of management in a consistent and transparent manner.
• Drives to build self-organized development teams and facilitate issue resolution within the team.
• Defines and owns all engineering process for your teams.
• Be a part of strategic planning and goal setting for your teams and communicates a clear vision of one’s team.
• Facilitates in release planning and scheduling by providing empirical scrum team statistics, identifying project dependencies and mitigate risks.
• Works with PMO to establish KPI’s and use the metrics to track team progress and decision making.

Qualifications

• 5+ years as an Technical Program Manager in an engineering organization.
• Strong understanding of the Software Development project life cycle.
• Experience with AWS or a cloud-native infrastructure is a highly valued.
• Experience managing/mentoring a team of Project Managers.
• Familiar with technical constructs, process and development frameworks.
• Has planned and executed on complex and large scale cross team initiatives ideally within service / SRE / Infrastructure domains.
• Has a good understanding of development metrics and the use of dashboards / reports to radiate information.
• A background in software development is a plus.