QUALITY IMPROVEMENT ASSOCIATE

About Us:

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. 
 

Our Mission:

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. 

About the Role:

The Quality Improvement Associate supports the Quality team in advancing clinical performance and patient care outcomes. Reporting to the Manager of Quality Improvement, this role is responsible for monitoring key quality measures, identifying care gaps, and coordinating outreach efforts to ensure patients receive appropriate preventive services and chronic disease management. The Associate collaborates closely with providers, care teams, and external partners to drive data-informed improvements and enhance patient outcomes.

Key Responsibilities:  

As a Quality Improvement Associate, your responsibilities will include:

• Monitor and report on key clinical quality measures (e.g., cancer screenings, depression, diabetes care).
• Develop and manage patient registries to identify and track care gaps.
• Conduct patient outreach to support preventive care and chronic disease management.
• Participate in payer case conferences and complete follow-up activities.
• Prepare and distribute quality performance reports to care teams.
• Support reporting, dashboards, and presentations for internal and external stakeholders.
• Assist with documentation, meeting minutes, and quality improvement initiatives.
• Address patient complaints related to quality of care, as needed.

Work Schedule: 
This full-time position is Monday - Friday, 9am-6pm. Occasional evenings. 

Benefits: 

Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan. 

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Qualifications (Education, Certifications, Experience, Skills, Language)

• High school diploma required. Bachelor’s degree preferred. 
• LPN or experience with medical assisting preferred.
• 2-3 years of experience in health care required.
• Prior experience in a healthcare or social services setting and/or a non-profit organization highly desirable.
• Prior experience working with health plans preferred.
• Effective communication skills with patients, colleagues, and other healthcare professionals.
• Ability to handle multiple tasks and work under stress in a dynamic environment, managing patient care needs effectively.
• Demonstrate proficiency in essential digital tools and healthcare technology including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Electronic Health Record (EHR) systems, and other reporting software.
• Excel in delivering patient-centered care with a strong focus on customer service, emphasizing empathy, active listening, and responsive communication.
• Collaborate effectively within a team environment, supporting colleagues and contributing to shared goals.
• Proficiency in more than one language (e.g., Spanish/English) is beneficial for serving our diverse patient population.

Desired Characteristics  

• Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.
• Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
• Commitment to the mission of Callen-Lorde.