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Welcomes clients and visitors, answers and directs calls, schedules appointments, and provides clerical support. Maintains the reception area, assists with deposits and vehicle stock-ins, manages dealership records, and supports office projects. Delivers professional customer service to customers, vendors, and team members while helping ensure smooth dealership operations.
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Full-time receptionist/switchboard operator at a car dealership answering inbound sales and service calls, operating a busy switchboard, collecting payments, greeting customers, coordinating with internal teams, and delivering outstanding, diplomatic customer service while maintaining a professional appearance.
If you are a personable individual with strong phone skills and a great work ethic, join the New Country team! We are seeking a full-time receptionists/switchboard operators to work at our dealership. We serve elite clientele and you must always be prepared to provide them with outstanding customer service in all circumstances, and to handle challenging client issues with the diplomacy needed to ensure that they remain loyal customers. You will also develop and maintain good working relationships with colleagues in every other department of our dealership.
At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Family owned and operated
- Long term job security
Responsibilities
- Answering inbound sales and service calls
- Operate busy switchboard & communicate efficiently with all customer & internal teams
- Collecting payment for both service and parts customers
- Greeting customers upon arrival and exit
- Maintaining a professional appearance and demeanor at all times
Qualifications
- High school diploma or GED
- Prior experience in telemarketing and/or hospitality
- Exceptional telephone skills, with a high level of comfort, and a professional voice and manner
- Computer proficiency, particularly in MS Office Suite (Word and Excel)
- Ability to learn new software programs
- Professional business appearance and demeanor
- Flexibility with regard to scheduling
- Automotive Dealership Prior experience with an automotive dealership a plus
- Public relations experience, a plus
- Cold call experience, a plus
- Experience using a customer relationship management (CRM) tool, a plus
- Experience running a business switchboard, a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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