Regional Sales Manager, High End – East

Regional Sales Manager, High End – East

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is seeking a High-End Regional Sales Manager for the Northeast region who will act as a strategic leader and ambassador for the High Jewelry and Haute Horlogerie business. This role is responsible for driving significant High-End sales performance, cultivating and expanding an elite client portfolio, and strengthening cross-divisional partnerships across one of our most dynamic and high-potential markets.

Based in New York City and supporting the broader Northeast region, this role operates at the intersection of boutique, private client, and international business, requiring a highly entrepreneurial mindset and a strong ability to engage an ultra-high-net-worth clientele.

What impact you can create at CHANEL:

Drive High-End Business Performance

• Achieve and exceed annual High-End sales targets through the sale of High Jewelry and Haute Horlogerie pieces above $50K
• Deliver strong performance on exceptional High Jewelry and Haute Horlogerie pieces, with a focus on creations above $1M
• Maintain a high level of conversion across all client interactions, including events and bespoke appointments
• Optimize pricing integrity by managing discount levels and special request conversions

Convert, Develop and Grow an Elite Client Portfolio

• Build, manage, and retain a robust portfolio of high-end clients across all spend segmentations
• Recruit and acquire new high-potential clients annually, expanding the High-End client base
• Reactivate lapsed clients and re-engage them through personalized outreach and experiences
• Develop tailored engagement strategies for top-tier clients, including individualized annual plans for clients with $1M annual spend.
• Cultivate long-term loyalty by delivering highly personalized and meaningful client journeys

Client Experience and Events

• Partner with the US HBD Team to design and execute bespoke client experiences for your High-End clients
• Partner on local and international High Jewelry events, including collection launches and client activations
• Drive client attendance, engagement, and conversion at events
• Curate client assortments and contribute to strategic client selection and invitation processes

Cross-Divisional Partnerships

• Identify, prospect, and convert top Fashion clients into High Jewelry clients
• Partner closely with Fashion associates within boutiques to develop and transition clients into High-End, supporting their client relationships while leading High-End conversion
• Act as a key liaison within your boutiques to ensure seamless and elevated client experiences across categories

Champion Education and Brand Excellence

• Elevate High-End product knowledge within boutique teams through coaching, inspiration, and ongoing partnership
• Reinforce a collaborative model where Fashion associates identify and introduce clients, while High-End selling is led by the High-End Regional Sales Manager
• Act as a storyteller and brand ambassador, bringing CHANEL’s heritage, craftsmanship, and creations to life
• Consistently embody the CHANEL style, allure, and standards of excellence in all interactions

You are energized by:

• Building and cultivating relationships with ultra-high-net-worth clients, driving loyalty and long-term engagement
• Operating in a highly collaborative environment, partnering across Fashion, boutiques, and corporate teams
• Driving ambitious business results with an entrepreneurial mindset and strong sense of ownership
• Navigating complexity with agility, balancing multiple priorities while maintaining precision and discretion
• Creating exceptional, bespoke client experiences that elevate the CHANEL standard and drive conversion

What you will bring to the team:

• Proven success in High Jewelry or High-End luxury sales with a strong track record of delivering significant revenue
• Experience managing ultra-high-net-worth clients, ideally within the Northeast / New York market
• Strong cross-functional collaboration skills, with the ability to influence across Fashion, boutiques, and corporate teams
• A fresh perspective on client development, with the ability to attract and engage new High-End clients
• Exceptional storytelling, cultural awareness, and comfort using CRM tools to build and grow a high-value client portfolio

Position Logistics:

• Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
• Minimum of 7+ years professional experience in a luxury retailer (preferred) or relevant client-facing role such as hospitality
• A flexible schedule with the ability to work some nights, weekends, and holidays 
• Maintain a consistent in-boutique presence 3 days per week across the Northeast boutique network, with 2 days per week dedicated to work from home.
• This role requires extensive travel, including approximately 40% travel with 5–6 international trips per year for events and collection launches
• Balance time between in-boutique selling, client outreach, and offsite client engagement
• Boutique coverage includes (subject to change): New York City Metro (57th Street, SoHo, 5th Avenue WFJ, Madison Avenue), Short Hills NJ, Tysons VA, Boston MA, Greenwich CT and other approved doors within the region.

Compensation:

• The anticipated base salary range for this position is 135,000 through 200,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all.  We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.  US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.  Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.    
• For more information, please navigate to the Fondation Chanel website here  

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time