Jobs at CHANEL

Lead cyber risk and security engineering across cloud-native and hybrid environments. Drive risk assessment, implement security controls, integrate DevSecOps and IaC, build identity and access governance, run awareness programs, apply security frameworks, and advise senior leadership to reduce enterprise cyber risk across digital and physical retail operations.

Provide exceptional in-store client service to drive sales and retention. Develop new customers, convert walk-ins, build genuine client relationships, manage repairs/alterations follow-up, and support boutique operations with a collaborative, service-focused approach.

Lead CHANEL US personalization and UX research strategy, roadmap, and experimentation program. Manage a small team to scale data-driven, automated omni-channel personalization, oversee testing practices, partner with Tech, Data, and cross-functional stakeholders, and drive measurable business impact while maintaining a human-centric luxury client experience.

The Fashion Advisor will provide exceptional client service, build relationships, drive sales, and ensure outstanding client experiences at CHANEL. Responsibilities include converting walk-in customers, managing repairs, and collaborating with a sales team.

The Manager, Creative Operations will lead campaign execution, optimize processes, and manage cross-functional collaboration to deliver alignment with brand strategies at Chanel.

Process sales transactions accurately and efficiently, manage cash-wrap operations and supplies, handle receipts/refunds, capture and maintain client data, support digital client engagement, assist with register opening/closing and deposits, gift-wrap merchandise to brand standards, and support boutique team to maximize client-facing time.

The Senior Manager, Product Marketing - Core Business at Chanel leads marketing strategies for luxury jewelry and watches, focusing on product positioning, go-to-market strategies, and cross-functional collaboration to enhance brand desirability and client engagement.

Support Fashion Strategy by coordinating leadership governance, producing executive-ready decks and narratives, managing cross-functional initiatives and engagement events, and conducting business and competitive analysis to inform decisions. Serve as a strategic partner, translating complex analysis into clear storytelling and driving follow-through across projects and teams.

Support attorneys across litigation, employment, regulatory, and commercial matters. Manage case workflows, discovery, litigation holds, investigations, vendor counsel coordination, records management, legal spend tracking, and a centralized regulatory database. Leverage legal systems and AI-enabled tools to streamline processes and mitigate risk.

The Senior Manager in the Transformation Office will shape strategy, synthesize research, and produce high-quality communications, supporting internal action planning and initiative tracking with a focus on creative problem solving.

The role involves managing digital personalization and testing operations, including executing and monitoring personalized site experiences and A/B testing for Chanel.com while ensuring quality assurance and collaboration with various teams.

Chanel seeks a Senior Counsel to lead anti-counterfeiting initiatives, protect brand integrity, manage team, implement strategies, and collaborate with stakeholders.

Lead CHANEL’s US creator and influence strategy: build and manage creator relationships, design regional influence plans, produce events and content, manage budgets and vendors, track impact, and liaise across teams to amplify brand storytelling.

Lead client development strategy across Northeast boutiques, partnering with store teams to drive top-client engagement, events, and tailored market initiatives. Translate data into strategic recommendations, support boutique execution, and align local programs with US market goals while traveling frequently to key markets.

Lead regional fashion training and talent development across West & Hawaii. Design and deliver onboarding, product and service training, coach managers, track KPIs, support boutique openings, host client styling events, and translate field insights to inform national strategy. Frequent travel and multi-market management required.

Lead and coach an in-store boutique team to deliver elevated client experiences, drive sales and client development, train staff on CHANEL products and service, manage boutique standards and operations, and represent the brand through local partnerships and events.

Lead technical architecture and integrations for Salesforce Marketing Cloud, design data models and automations, ensure data quality/compliance, build BigQuery/Looker analytics, set platform standards, mentor teams, and drive personalization and scalable marketing solutions.

Lead strategic account plans and relationships for major multi-brand retail partners. Drive omni-channel marketing, e-commerce, digital initiatives, and negotiations to grow market share and client loyalty. Coordinate cross-functional teams, create executive presentations, manage P&L responsibilities, analyze performance, and execute seasonal account strategies to optimize retailer performance and brand image.

Lead High Jewelry and Haute Horlogerie sales across the Northeast, driving revenue for pieces $50K–$1M+, building and managing an ultra-high-net-worth client portfolio, partnering with boutiques and fashion teams, coaching staff, executing bespoke client events, and maintaining pricing integrity and cross-divisional collaboration to grow the High-End business.

Lead fashion training and styling development for boutique teams across the Dallas market. Deliver in-boutique and digital learning, coach Style Advisors, support onboarding, partner with boutique leadership to drive client experience and business results, and provide qualitative feedback to Fashion Expertise Home Office. Requires frequent in-market boutique presence and driving retail performance through talent development and styling initiatives.