Jobs at CHANEL

Provides luxury fashion client service in-store, converts walk-in traffic into clients, builds lasting customer relationships, drives sales and brand loyalty, conducts client outreach, and coordinates repair and alteration follow-up. Requires a collaborative, service-oriented approach, fashion expertise, flexible scheduling, and the ability to work evenings, weekends, and holidays.

Leads organization design and change enablement across CHANEL’s People & Organization function. Owns operating model, organizational structure, governance, role clarity, decision rights, ways of working, change readiness, and adoption frameworks. Partners with HRBPs, COEs, business leaders, Global teams, and transformation stakeholders; develops scalable tools, coaches change leaders, supports enterprise transformations, and addresses AI-driven changes to work and organizational design.

Leads HR Generalists and Employee Relations Specialists, overseeing employee support, investigations, escalations, service standards, triage, metrics, process optimization, and compliance. The role develops scalable HR and ER frameworks, allocates resources, manages complex cases, shares organizational insights, and drives continuous improvement while partnering with HRBPs and centers of excellence. It requires significant HR experience, people leadership, process design expertise, and strong operational judgment.

Leads CHANEL’s US People Analytics and AI enablement strategy. The role develops workforce dashboards, predictive models, employee listening insights, data governance, and self-service analytics. It defines responsible AI use cases, builds automations, improves HR data literacy, and partners with People Operations, HRIS, Technology, Finance, HRBPs, and global teams to support evidence-based workforce decisions and a future-ready HR operating model.

Manage the Costume Jewelry, Other Accessories, and Eyewear categories in a CHANEL boutique. Lead, coach, and develop sales teams; deliver elevated client experiences; oversee training, assortment planning, reporting, and KPI performance; partner with Home Office buying teams; and grow the client base through community partnerships and events. The role requires in-store presence, flexible scheduling, and boutique operational leadership.

Lead client development strategy across Northeast boutiques, partnering with store teams to drive top-client engagement, events, and tailored market initiatives. Translate data into strategic recommendations, support boutique execution, and align local programs with US market goals while traveling frequently to key markets.

Lead strategic account plans and relationships for major multi-brand retail partners. Drive omni-channel marketing, e-commerce, digital initiatives, and negotiations to grow market share and client loyalty. Coordinate cross-functional teams, create executive presentations, manage P&L responsibilities, analyze performance, and execute seasonal account strategies to optimize retailer performance and brand image.

Manage and deliver technology initiatives to enhance client engagement within the Fashion division, coordinating cross-functional teams and ensuring strategic goals are achieved through effective project planning and execution.

Lead U.S. Watches & Fine Jewelry marketing strategy, product storytelling, and visual merchandising. Partner cross-functionally (PR, retail, digital, global teams) to drive brand equity, scale business, and execute launches. Build and lead a high-performing marketing and VM team, own P&L and budgets, translate insights into strategy, and ensure consistent boutique brand expression.

Lead cyber risk and security engineering across cloud-native and hybrid environments. Drive risk assessment, implement security controls, integrate DevSecOps and IaC, build identity and access governance, run awareness programs, apply security frameworks, and advise senior leadership to reduce enterprise cyber risk across digital and physical retail operations.

Provide exceptional in-store client service to drive sales and retention. Develop new customers, convert walk-ins, build genuine client relationships, manage repairs/alterations follow-up, and support boutique operations with a collaborative, service-focused approach.

Lead CHANEL US personalization and UX research strategy, roadmap, and experimentation program. Manage a small team to scale data-driven, automated omni-channel personalization, oversee testing practices, partner with Tech, Data, and cross-functional stakeholders, and drive measurable business impact while maintaining a human-centric luxury client experience.

The Fashion Advisor will provide exceptional client service, build relationships, drive sales, and ensure outstanding client experiences at CHANEL. Responsibilities include converting walk-in customers, managing repairs, and collaborating with a sales team.

Support attorneys across litigation, employment, regulatory, and commercial matters. Manage case workflows, discovery, litigation holds, investigations, vendor counsel coordination, records management, legal spend tracking, and a centralized regulatory database. Leverage legal systems and AI-enabled tools to streamline processes and mitigate risk.

Chanel seeks a Senior Counsel to lead anti-counterfeiting initiatives, protect brand integrity, manage team, implement strategies, and collaborate with stakeholders.

Lead CHANEL’s US creator and influence strategy: build and manage creator relationships, design regional influence plans, produce events and content, manage budgets and vendors, track impact, and liaise across teams to amplify brand storytelling.

Lead regional fashion training and talent development across West & Hawaii. Design and deliver onboarding, product and service training, coach managers, track KPIs, support boutique openings, host client styling events, and translate field insights to inform national strategy. Frequent travel and multi-market management required.

Lead technical architecture and integrations for Salesforce Marketing Cloud, design data models and automations, ensure data quality/compliance, build BigQuery/Looker analytics, set platform standards, mentor teams, and drive personalization and scalable marketing solutions.