Relationship Manager

Position Title

Location

Job Summary

Job Responsibilities:

JOB RESPONSIBILITIES

• Develops and expands existing relationships including sales efforts; engages key Product Partners as appropriate in delivering the full breadth of the bank to satisfy clients needs.
• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.
• Analyzes problems; answers inquires for a client; researches and responds accordingly; may coordinate with other departments as needed.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Assists Group Director in the development and execution in acquiring targeted new to bank relationships.
• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent .
• Minimum experience required: 3+ Years

Preferred Qualifications:

• Education level preferred: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.

Job Competencies:

• Strong knowledge of financial products/services, including lending and cash.
• Detail oriented.
• Client-focused.
• Team Player.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range