Handle inbound customer calls and chats, resolve account questions, process service requests, document interactions in the CRM, follow scripts, escalate issues, and meet daily performance and quality goals.
A Remote Call Center Representative answers customer inquiries, resolves issues over phone/chat, and provides excellent service in a remote work environment.
Job Description
You’ll handle inbound customer calls, assist with account questions, process basic service requests, and document interactions in the CRM system. You’ll follow scripts, escalate issues when needed, and meet daily performance goals for response time and quality.
Qualifications
- High school diploma or equivalent
- 1+ year experience in customer service or call center support
- Strong communication and listening skills
- Basic computer skills and ability to work with web tools
- Quiet home workspace with reliable internet
Benefits
- Remote work (100%)
- Paid time off (PTO)
- Health/dental/vision options
- Weekly pay
- Training and development
Top Skills
Chat Systems
CRM
Phone Systems
Web Tools
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What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
