Provide technical support for internal teams and external clients by responding to tickets, troubleshooting software/hardware/tools, documenting solutions, maintaining a knowledge base, and escalating complex issues to Engineering.
Description: Provides technical support and troubleshooting for both internal teams and external clients.
Responsibilities:
Respond to technical support tickets and resolve system issues.
Assist users with software, hardware, and tool troubleshooting.
Document technical solutions and maintain a help desk knowledge base.
Escalate high-level technical bugs to the Engineering team.
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