Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.
If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
- Teamwork: We achieve our goals collaboratively.
- Growth Mindset: We are focused on continuous improvement for our team members and our clients.
- Integrity: We operate with transparency and prioritize the needs of our clients.
- Ownership: We take responsibility for our work and ensure commitments are fulfilled
Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
What You Will Do
Client Support & Troubleshooting
- Resolve escalated support requests and complex technical issues.
- Handle break/fix issues, application installations, and user-level configuration changes.
- Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
- Provide remote and onsite support for client environments.
Infrastructure & Systems Administration
- Configure and support Windows Server 2016, 2019, and 2022 environments.
- Assist with Hyper-V host setup, server administration, networking, and security tasks.
- Troubleshoot and deploy SonicWall firewalls.
- Manage networking switches and access points. (Datto Experience PLUS!)
- Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.
Team Collaboration & Mentorship
- Provide guidance and mentorship to Level I technicians.
- Collaborate with the technical team to deliver exceptional service to clients.
- Escalate tickets appropriately and contribute to shared technical knowledge.
Documentation & Process
- Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
- Maintain and update the documentation platform so procedures, configurations, and client details remain current.
- Ensure clients receive clear, professional communication throughout the support process.
Requirements🎓 Experience & Qualifications
- CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
- MD‑102 preferred
- Strong knowledge of Windows 10/11 and macOS
- Strong knowledge of Windows Server 2016, 2019, and 2022
- Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
- Working knowledge of on-premise SharePoint administration
- Working knowledge Microsoft 365 Office Suite and cloud services including Intune
- Experience with Azure and/or AWS is a plus
- Experience with Datto BCDR and/or SaaS Backup is a plus
- Experience with VOIP telephony including Microsoft Teams is a plus
- Exceptional written and verbal communication
- Ability to work independently and collaboratively
- Strong time‑management and organizational skills
- Ability to lift and transport equipment
Benefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
- 💰 Competitive salary: $30 - $35/hour
- 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- 🏥 Comprehensive coverage: Medical, Dental, and Vision coverage
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- 📚 Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
- 📱 Monthly cell phone stipend to support your connectivity needs
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Sell Samsara's Connected Operations platform to large enterprise accounts across the Midwest. Own full sales cycle from prospecting and qualification through POCs, trials, pricing negotiations, and close. Build executive-level relationships, manage complex multi-stakeholder deals ($100k–$500k typical), and embed Samsara's cultural principles while meeting quota and traveling to customer sites regularly.
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Act as a strategic, operational partner to the SVP of Revenue Strategy: manage calendar and communications, plan complex travel, liaise with senior stakeholders, run operational continuity (expenses, agendas, action tracking), plan onsites and events, lead high-impact special projects, and model company culture and operating principles.
Financial Services
Lead analytics for branch network optimization, new branch and ATM strategy by integrating internal and external data, producing actionable insights, presenting to senior leaders, and partnering cross-functionally to champion analytics best practices.
Top Skills:
AlteryxBig Data PlatformsExcelLlmsMl FrameworksNlp FrameworksPowerPointPythonSASSnowflakeTableau
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
