Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Senior Manager, Communications to join our team. This is a hybrid or remote role, reporting to the VP of Corporate Communications in the Marketing & Communications department. As a primary storyteller for Zscaler, you will scale our corporate narrative by turning customer success stories, ThreatLabz research, and public sector engagements into high-impact market visibility across press, analyst, and digital channels.
What you’ll do (Role Expectations)
- Lead PR strategy and execution for customer stories, partnering with Customer Advocacy, Sales, and Customer Success to build an integrated content calendar
- Mine internal and third-party data alongside ThreatLabz and research teams to surface compelling threat trends and seasonal narratives
- Brief creative teams to produce data visualizations, infographics, and interactive content that elevate Zscaler's cybersecurity narrative
- Pitch data-driven stories and research findings to tier-1 press, industry analysts, and social channels to drive market awareness
- Build public sector communications initiatives, drafting GTM-aligned content and fostering relationships with trade and policy-adjacent media
Who You Are (Success Profile)
- You act like an owner. You take full accountability for building and scaling integrated comms engines across customer, data, and public sector workstreams.
- You champion simplicity. You excel at translating complex cybersecurity research and technical datasets into compelling, accessible narratives.
- You are customer-obsessed. You anchor your storytelling in real-world customer success, using customer wins to reinforce market leadership.
- You are a high-trust collaborator. You partner seamlessly across ThreatLabz, Product, GTM, and Design teams to unify messaging and strategy.
- You are data-driven. You look beyond raw numbers to find meaningful insights that substantiate trends and inform media strategy.
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 8+ years of experience in PR, communications, or content marketing, ideally within B2B technology or SaaS
- Demonstrated ability to discover and articulate narrative potential within complex datasets and brand partnerships
- Proven experience collaborating with creative and design teams to produce data visualizations and interactive assets
- Strong media relations track record with demonstrated success pitching press, analysts, and digital channels
- Proven ability to manage multiple concurrent workstreams across brand, data, and public policy without compromising quality
What Will Make You Stand Out (Preferred Qualifications)
- Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
- Experience working directly with tech audiences to craft and elevate customer stories
- Deep familiarity with cybersecurity, cloud, or tech industry data trends
- Background in public sector or government affairs communications
#LI-CorporateComms #LI-Hybrid #LI-DS9
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler New York, New York, USA Office
250 West 34th Street 3rd Floor, Suite 303, New York, NY, United States, 10119
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