Renewals Executive (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

Reporting to the Senior Director, Renewal Growth, the Renewals Executive plays a critical role in driving customer retention and revenue growth by leading renewal strategy for complex health plan accounts ranging from $250K to $1M in Annual Contract Value (ACV). This individual will be part of a high-performing Center of Excellence team focused on driving enterprise-wide renewal strategy, process innovation, and cross-functional alignment. The role requires strong cross-functional collaboration, strategic thinking, executive-level stakeholder engagement, and a customer-first mindset.

What you will be doing:

Renewal Strategy & Execution:

• Own the end-to-end renewal process for assigned health plan accounts, ensuring timely and successful contract renewals.

• Develop and execute renewal strategies for high-value, complex accounts; with comfort influencing in partnership with Sales.

Stakeholder Engagement:

• Partner with Sales, Account Management, Legal, and Finance to align renewal terms with customer needs and company goals.

Forecasting & Reporting:

• Maintain accurate renewal forecasts and pipeline visibility using CRM tools; report on renewal performance and risk.

Process Optimization:

• Contribute to the development and refinement of renewal playbooks, tools, and best practices to drive consistency and scalability.

Risk Mitigation:

• Identify and proactively address renewal risks through strategic engagement, escalation protocols, and recovery plans for at-risk renewals.

Customer Advocacy:

• Serve as a trusted advisor to customers during the renewal cycle, ensuring alignment with their evolving business needs and influencing long-term retention and expansion opportunities.

To be qualified for this role you have:

• 5+ years in customer success, account management, or renewals in a SaaS or healthcare technology environment, with a track record of influencing multi-million dollar contracts.

• Proven success managing contract management/execution within healthcare and/or technology.

• Strong negotiation and communication skills.

• Proficiency in Salesforce or similar CRM platforms.

• Analytical mindset with attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Executive presence and ability to influence senior stakeholders.

• A results-driven approach while being an advocate for you customers.

• Strong collaboration skills and ability to adapt.

• Strategic thinking mindset with operational discipline.

• Familiarity navigating ambiguity and driving clarity in complex renewal scenarios.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!

• Culture is important to us and there are many ways for you to make your mark here!

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.

• Interested in furthering your education? We offer education reimbursement!

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:  

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.  

Interview process:   

• Recruiter Video Interview

• Panel Video Interview

• Manager Video Interview

• Video Interview with Sales Leader

• Final Video Interview with Chief Customer Officer

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Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success.  As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships.  The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act  Equal Employment Law Poster  Pay Transparency  Employee Polygraph Protection Act  IER Right to Work Poster  Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers