Research Manager

Swoop, a market leader in privacy-safe, award-winning omnichannel healthcare marketing, connects patients, healthcare providers (HCPs), and brands at scale across all channels. Our teams leverage the power of AI-driven technology combined with real-world data (RWD), first- and zero-party data, and engagement data, to empower pharmaceutical marketers to make faster, more precise decisions that improve patient outcomes.  

At Swoop, our mission is to create a future where technology seamlessly connects patients and HCPs in a privacy-safe way, improving the patient journey and driving better health outcomes. Swoop has experienced significant growth and demonstrated an unwavering commitment to innovation, talent development, and enhancing the patient experience. Our acquisition of MyHealthTeam in January 2025 brought vibrant social communities into our omnichannel suite, further bridging the gap between healthcare brands and patients for more impactful and targeted engagement. 

We believe our people are our greatest asset. Swoop fosters a culture of innovation and continuous learning, providing employees with rich opportunities for professional growth. This commitment to our team earned us the "Best Places to Work" recognition from Business Intelligence Group in 2025, based on a survey of over 100 employees. We are driven by a patient-first philosophy and are passionate about leveraging technology to create a healthier future. 

If you're a driven professional seeking to make a real difference in healthcare marketing at a fast-growing, innovative company, join Swoop and help us revolutionize how brands connect with patients and HCPs. 

About the role

Swoop is seeking a Research Manager to conduct quantitative and qualitative research of patients and caregivers in the MyHealthTeam communities. This individual will report to the Senior Research Director and is responsible for working with internal and external stakeholders in delivering actionable insights. Join a small, agile team that makes a big difference! 

What you'll do

• Help bring to life the experiences of people living with chronic health conditions with the goal of improving outcomes.
• Support the Sales Team with patient insights.
• Manage qualitative analyses, including social listening.
• Work alongside colleagues on the Sales and Alliance Management teams to develop and maintain excellent relationships with clients.
• Manage all phases of quantitative research, including questionnaire development, survey programming, and analysis.
• Be a resource to surface insights (e.g., the patient journey to a diagnosis, symptoms, quality of life, and treatment experiences) to help identify obstacles and opportunities.
  

What you bring to the role:

• You are naturally curious, empathetic, analytical, and strategic. 
• You are skilled at creating, executing, and analyzing results to uncover actionable insights. 
• You enjoy executing all phases of research, including developing and programming surveys, running analyses, and summarizing findings. 
• You have an ability to bring insights to life and share results in a clear and meaningful way.   
• You are organized, detail-oriented, and comfortable with many projects and deadlines. 
• You are highly collaborative and have excellent communication (written and verbal) skills. 
  

Qualifications

• Minimum of five to eight years’ experience in consumer insights or market research, ideally within healthcare, life sciences, or pharma
• A bachelor’s or master’s degree in a related field (healthcare, pharma, social sciences, business, market research) or comparable relevant experience
• Proficient with Microsoft products and Google products
• Experience with online survey platforms is required, statistical analyses a plus
• Experience with generative AI a plus, along with excitement to learn and use generative AI models to help uncover insights
• A can-do attitude and a willingness to pitch in
  

A cover letter is required. The one-page cover letter should address:

1. Why you’re interested in working to advance the mission of MyHealthTeam
2. Your first impression from visiting one of our 60+ patient communities, accessible through our corporate site